1.1 Identify the different reasons people communicate.

1.1 Identify the different reasons people communicate. 1.2. Explain how communication affects relationships in the work setting. 1.3. Explain ways to manage challenging situations. 2.2. Describe the factors to consider when promoting effective communication. 3.1. Explain how people from different backgrounds may use and/or interpret communication methods in different ways. 3.2 Identify barriers to effective communication. 3.5. Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours. 3.6. Explain how to access extra support or services to enable individuals to communicate effectively. 3.7. Explain the purposes and principles of independent advocacy. 3.8. Explain when to involve an advocate and how to access advocacy services. 4.1 Explain the meaning of the term ‘confidentiality’. 4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns. SCIENCE HEALTH SCIENCE NURSING BIO 1010

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