1. Explain the differences between policies and

1. Explain the differences between policies and practices / procedures in a HACC organisation. 2.There should always be a clear understanding of boundaries, in terms of work tasks and when to refer to others. This will ensure that any work support workers undertake with carers and their families will complement the tasks being undertaken by other people. List the possible benefits of understanding boundaries applicable to your work role. 3. Client records are used as working documents by individual staff and need to be accessible to authorised staff when required, to ensure quality care and management of the client. List some of the potential organisational policies and procedures relating to carers and families.

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