17. What is a conflict of interest? Give an example in a community services setting and discuss what
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17. What is a conflict of interest? Give an example in a community services setting and discuss what appropriate action you would take.
SCENARIO 2
You are working as a support worker at a centre that supports people with mental health issues on a program for social inclusion. You run group activities at your centre including arts and craft, life skills, journaling and cooking.
You have just finished an activity and are packing up the space. While you take an important call from a distressed client, you notice one of the participants Donny is lagging behind and is firing loud questions at Cassy your student on placement who is helping at the other end of the room.
The questions are personal such as where does she live, if she has a boyfriend, if she can meet up with him on a day off. Donny has moved very close in Cassy’s personal space and she seems uncomfortable and avoids giving answers. The bus driver appears to get him as he has to leave to get on the minibus to go home and Cassy looks relieved.
Another new colleague Brian who is nearby to Cassy is laughing and say’s “No harm done” and starts teasing Cassy about “her admirer” and saying that Donny will “probably stalk you on Facebook”
Cassie looks really uncomfortable and upset and exits the room in a hurry, looking tearful, before you can get across the space and intervene.
5. Now after the event, you are required to take action. SCENARIO 2
b. Using the ethical decision making model give details of what you might do. Use the table provided here: SCENARIO 2
Ethical decision making process Actions to take to meet steps
1. Identify the dilemma – you need to gather as much information as you can to clarify where the problem lies. You need to distinguish whether the dilemma is legal or ethical. Consultation with a work supervisor or colleague may help.
2. Apply the code of conduct/ethics – you will need to see if there are any guidelines on the specific situation you are dealing with. It may be that further information or exploration is required.
3. Determine the scope of the dilemma and seek advice – this is where you will need to ask which actions are in the best interests of the client’s safety and how you can best satisfy the preferences of both parties. Seek to consult with those at least one or two levels higher up than your position, to get an objective opinion on the situation. Steer clear of people with agendas and biased views/vested interests.
4. Come up with possible solutions – brainstorm individually or in a group
5. Consider the consequences of all possible actions
6. Consider the rights and responsibilities of all involved parties – look at the balance of rights and responsibilities between workers and clients. You need to ensure that neither person’s actions are putting the other at risk. However, you must also respect the client’s ability to make informed decisions, even if what they choose has a risk – this is known as ‘dignity of risk’.
7. Review and evaluate the suggested solution – make sure that it doesn’t have any new dilemmas embedded within it.
8. Implement the solution
7. Your workplace has an ‘Incident of Concern’ form to report this type of incident. Please complete all parts of the form. SCENARIO 2
Names of those involved
Staff:
Client:
The time/date of the incident and those present Time: Date:
Description of event
Actions already taken
Suggestions to improve workplace to avoid this occurring again
SCIENCE
HEALTH SCIENCE
NURSING
CHC LEG001
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