As much as you are enjoying your job as a Medical Office Assistant, you have plans to move on and wo

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Asked by KidSeahorse2883

As much as you are enjoying your job as a Medical Office Assistant, you have plans to move on and work in Billing and Reimbursement. You have helped your coworker, Carol, who is a biller and coder and thought it was a lot like having to try and solve a puzzle. You are excited that Carol is willing to show you what the job entails and she has trusted you with a few tasks. 

During your conversation with Carol, she stated, “No matter what, you need to appeal every denial that we get from the insurance company. Look at it this way, if the doctor doesn’t get paid, you don’t get paid.”

In addition, Carol has instructed you on how to handle the next set of tasks. She states, “It doesn’t matter which report you run first. Just so you get it done. We’ll worry about the details later.”

When you question Carol about these instructions, she let you know that she didn’t care what you had been taught in school, this is how things are done at this clinic. 

As a Medical Office Assistant, how will you handle this situation? What reactions might you expect from Carol and how will you handle them?
How should you handle tasks given to you that might be out of your scope of training?
If you would like to expand your skills and training, what would you do? What steps would you take?
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