Scenario: Michael Minor is the medical office manager at a dermatologist office. He has two employee

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Scenario: Michael Minor is the medical office manager at a dermatologist office. He has two employees who share the job of front desk receptionist. Billy Brown does not like to work at the front desk. He is often short with the patients and does not put in effort to collect the patient’s copayment. Some patients have complained to the physician. Chad Carter is the other front office receptionist. Chad has a sunny personality, thoroughly enjoys the fast pace environment at the front desk, and takes the time to collect every copayment from the patients. In this week’s discussion you will: Explain if you would be making sure the patients at the dermatologist’s office are well taken care of and happy by moving Billy out of his current position and have Chad working there full-time? Why or Why not. Would you recommend that Billy go through any type of training or realize he is not a good fit for front office job?
SCIENCE
HEALTH SCIENCE
NURSING
MAA 104

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