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Julian is the resident liaison manager at an aged care facility. Julian maintains a two-way open communication channel with all residents, offering support and assistance to meet residents’ needs, and receiving and handling complaints about service delivery. Julian subscribes to email updates from the Australian Aged Care Quality Agency (AACQA). He receives a notification alerting aged care service providers to a new client communications standard that must be met on renewal of accreditation. Julian’s workplace is due to renew its accreditation in three months’ time.

1. Describe two ways that Julian could share this information relating to accreditation standards with his peers and colleagues. 

2. Describe two benefits, Julian and his organisation , of implementing a quality management system.

SCIENCE
HEALTH SCIENCE
NURSING

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