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Case Study 1

Scenario

Susan Pearson is working as a kindy assistant at Sparkling Stars Childcare Centre.  A few months ago, Tina Housden was assigned as the new group leader in the kindy room. 

Susan found Tina difficult to work with.  Tina is often rude and abusive to Susan and expects her to do tasks outside of her responsibilities.  Susan is thinking about finding a new job.

As their supervisor, you need to help resolve this conflict and promote effective workplace relations between Susan and Tina.

 

1.     Identifying conflict.

 

a)    Identify the two (2) primary conflict situations in this scenario.

 

 

b)    Describe an appropriate strategy to resolve the conflict and minimise negative effects on the workplace.

 

c)    How does the strategy you’ve described address the rights and responsibilities of both Susan and Tina? 

Guidance: Provide examples of specific rights and responsibilities for each.

 

Rights and Responsibilities

Tina

Right:

 

Responsibility:

 

Susan

Right:

 

Responsibility:

 

 

2.    Role-play conflict resolution.

Record a short video that shows you attempting to resolve the conflict between Susan and Tina, and submit to your assessor. You will demonstrate this by recording a brief mediation meeting between yourself, Susan and Tina. The organisational constraints at Sparkling Stars mean you are required to conduct the mediation and facilitation yourself.

See instructions below.

 

Instructions:

·      The video should be no more than three (3) minutes in length.

·      You may record the video using a camcorder, webcam, or even your mobile phone; however, you must ensure that the audio can be clearly heard and understood in order for your assessor to evaluate your performance.

Guidance: In case recording a video is not possible, an audio recording is also acceptable. A transcript of the recording must also be submitted with the audio recording.

·      You will act as the supervisor in the recording.

 

·      The roles of ‘Tina and Susan’ may be played by friends or family members for the video. Alternatively, you may use inanimate objects (such as stuffed animals) in place of Tina and Susan, but you must speak to them as if you were conducting a meeting with them in real-life.

Guidance: You do not need volunteers or props if you decide to record an audio, unless you decide that Tina and Susan have speaking roles.

·      In your meeting with Tina and Susan, you must:

o   Come up with a solution to the conflict.

The solution you suggest must be beneficial for both parties and does not favour one over the other.

The solution you propose should prevent future conflicts like this from happening.

o   Ensure both parties have access to appropriate support and debriefing.

Suggest at least two (2) support groups and/or services in your State/ Territory. (These must be real support groups, people, hotlines, websites, or services.) Include details about these groups or services in your recording, such as their contact numbers, address, or website, etc.

Provide Tina and Susan clear instructions on what they can do, should they need additional support.

·      Save the recording in a format that can be opened in most computers, such as .mp3 or .mp4, as shown below:  

CHC50113 – Subject 8 – Case Study 1 – RP

 

Case Study 2

Scenario

You have been designated as the acting supervisor while the Nominated Supervisor is away on bereavement leave. 

You have been monitoring the staff while the children play outside and found that the kindy assistant has been standing with her back to the children and occasionally leaves the area without informing others, leaving staff ratios lower than the legislative requirements.

You spoke to the centre Director regarding this issue, and they would like you to talk to the kindy assistant. 

Guidance: Answer the questions below using the Sparkling Stars Grievance Procedures for Staff as a guideline of how to approach this issue. 

Sparkling Stars Grievance Procedures for Staff

(Username: newusername            Password: newpassword)

 

1.     Make a short video recording, in which you must provide the kindy assistant with a verbal warning about her behaviour, and provide some counselling and support to improve performance. Submit to your assessor.

See instructions on the pages that follow. 

Instructions:

·      The video must be no more than three (3) minutes in length.

·      You may record the video using a camcorder, webcam, or even your mobile phone. However, you must ensure that the audio can be clearly heard and understood in order for your assessor to mark.

Guidance: In case a video recording is not available, an audio recording is also acceptable. A transcript of the recording must also be submitted with the audio recording.

·      You must include two (2) additional characters in your roleplay:

o   The Kindy assistant

o   The Director

Should you prefer an audio recording, make sure the voices of all characters involved are distinguishable from each other. A transcript of the recording must also be submitted with the audio recording.

·      Other characters in your video may be played by friends or family members.

·      Your recording must have a dialogue between you and the Kindy assistant, where both parties speak. The questions you ask must be relevant to her behaviour in the centre, such as:

o   Is something bothering you?

o   Why do you leave the area when the children are playing?

The Kindy assistant must have short, simple, and realistic answers to the questions you ask. You must address her responses, as well, modelling active listening and effective communication.

·      Your warning must be in accordance with Clause 6 of the Sparkling Stars grievance procedure.

·      You must provide the assistant with support on how she could improve her performance, such as reminding her of the regulations that the centre must follow, suggesting training or mentoring with another more experienced staff member.

·      You must also refer the Kindy assistant to a professional organisation or a community group to address their needs. (This referral must be in line with the answer the Kindy assistant gives in your conversation with her.)

The professional organisation or community group must be a real one. Include contact details in your recording.

·      You must set a review period within 1 to 4 weeks of this meeting.

·      Save the recording in a format that can be opened in most computers, such as .mp3 or .mp4. Submit the recording as shown below. 

CHC50113 – Subject 8 – Case Study 2 – RP

·      Brief the outline of this meeting, summarising the issues you have addressed, the advice and support you give, and the expected outcome you wish to see from the Kindy assistant. Save this outline as shown below: 

CHC50113 – Subject 8 – Case Study 2 – Outline

 

2.    Unrelated to the performance issues above, the assistant resigns and provides 5 days effective notice. You are aware that she has resigned due to an ongoing illness. One of the staff members in another room has emailed you, enquiring as to the reason for her resignation.

In the space below, compose a reply email that ensures the confidentiality of the kindy assistant.

Refer to the Sparkling Stars Confidentiality Policy to inform your response. Access the Confidentiality Policy through the link below. 

Sparkling Stars Policies and

Subject:

Re: Resignation

Message:

 

 

 

Case Study 3

Scenario

You overhear a number of staff members gossiping in the yard about the fact that they always miss out on their programming time and never get to take their 10-minute breaks, which they are entitled to. This is because a small number of educators are continually calling in sick or turning up late to work.

 

1.     Being groomed for the supervisor role, you have been tasked by your supervisor to contact the Director about this issue.

Compose an email to the Director of the centre, listing ideas from a strategic point of view to overcome the concerns you overheard from the other staff members.

Guidance: Your message must include the issues you wish to address and three (3) suggestions to address these <..r@yourdomain.com Subject: Concerns in the centre Message:   2.    After reading your email, the Director decided to hire an additional educational assistant. An advertisement has been sent out.  The centre received a number of submissions. Access the applications submitted and assess them for shortlisting.  Applications submitted to Sparkling Stars (Username: newusername            Password: newpassword) Select three (3) candidates to proceed to interview. Complete the table below, describing your recommendations for applicants that should be shortlisted. You will need to access Sparkling Stars' Recruitment Policies and Procedures and Staff Records and Job Descriptions to finish this task. You can access these through the links provided below:  Sparkling Stars Recruitment Policies and Procedures Sparkling Stars Staff Records and Job Descriptions (Username: newusername            Password: newpassword) Guidance: More than three (3) candidates may meet the criteria for the position. Select the three (3) you believe are most suited for the role to proceed to interview.   Applicant Name Necessary Qualifications Held? Selection Criteria Met? Additional Comments Proceed to Final Interview Adam Holme   Georgina Cheney   John Purser   Lola Pemulwuy   Phoebe Lynn   Sara Saville     3.    Following the final interview, management has decided to hire Georgina. She has been offered the position and will be commencing in two weeks. The Director has asked you to work alongside her and assist with completing the induction process. a)    Some tasks in the induction process have already been completed. For the rest of the items, describe the strategy you would employ. You may include the resources you need, if any.   Induction Task Strategy Discussion regarding wages Discussed with Director Signing of employment contract Contract signed with HR personnel Tour of the centre Take applicants on tour of the centre during class hours, so the halls and other service facilities are free, and children and staff are in classrooms Rostering Collate schedules and task roster of other staff members, and assign tasks to Georgina that current staff members cannot complete Introduce Georgina to all the staff   Show staff room and lockers   Show car park Done prior to final interview (included in the tour of the centre) Introduce to documentation methods   Introduce to program and framework     b)    Record a video of yourself simulating the induction process with Georgina, based on the strategies you cited in Part 4 (a) of this Case Study. See instructions on the page that follows.  Instructions: ·      The video must be no more than three (3) minutes in length. ·      You may record the video using a camcorder, webcam, or even your mobile phone. However, you must ensure that the audio can be clearly heard and understood in order for your assessor to mark. Guidance: In case a video recording is not available, an audio recording is also acceptable. ·      You must include one (1) additional character in your roleplay: o   Georgina o   Other characters may be included, but this is optional. Guidance: Should you prefer an audio recording, make sure the voices of all characters involved are distinguishable from each other. A transcript of the recording must also be submitted with the audio recording. ·      Other characters in your video may be represented by dolls or mannequins if they do not have speaking roles. ·      Your recording must have an interaction between you and Georgina and must follow the strategies you cited in Part (a) above. ·      Have Georgina ask typical questions that a new hire might have during an induction, such as "How many children are in each class?" Answer these questions with realistic and sound answers. ·      You may use any documentation and centre program in your simulation, as long as these are realistic. For example: Your documentation method may involve the use of computers and commonly used applications, and your centre program may be the program used by one of the children of your friends. ·      Save the recording in a format that can be opened in most computers, such as .mp3 or .mp4. as shown below:  CHC50113 - Subject 8 - Case Study 3 - Ind c)    List the six (6) month professional development plan that outlines ways in which you can support Georgina and ensure that she is able to effectively transition into her role as an educational assistant. The plan must include a timetable, the tasks to complete, the strategies you wish to employ, and the resources that may be required. The required tasks in the plan are as follows: §  Get to know all of the children's names §  Introduce self (Georgina) to all family members of the children §  Have Georgina start contributing to the daily / weekly documentation  §  Have Georgina contribute to the curriculum and observations §  Have Georgina run small group and large group experiences Your plan must include criteria to measure the successful completion of each task. Guidance: Come up with measurable criteria to in order to evaluate Georgina's performance. An example is provided below. Save this document as shown below CHC50113 - Subject 8 - Case Study 3 - 4B Example for Case Study 3 Task 3c: Professional Development Plan for Georgina Task Method Benchmark Target date of completion Actual performance outcome Actual date of completion Satisfactory / Unsatisfactory Comments 1.    Get to know all the children's names Call out names during attendance checking Memorize all the children's names 22 July 20xx (2 weeks) 2.   Meet children's family members Meet and speak to families when children are being picked up Meet and speak with each family member 22 July 20xx (2 weeks) 3.   Contribute to daily documentation Independently fill up necessary forms and file in appropriate document trays All necessary forms are appropriately filed without guidance 15 July 20xx (1 week) 4.   Contribute to weekly documentation Independently fill up necessary forms and file in appropriate document trays All necessary forms are appropriately filed without guidance 22 July 20xx (2 weeks) 5.   Learn to evaluate curriculum Fill up curriculum evaluation form in accordance with the standards of the centre All evaluations made have observable evidence and is reasonably agreeable 5 August 20xx (4 weeks) Note: The above example is an excerpt of what the professional development plan may look like and contain. You are at liberty to develop your own content and design, for as long as the above-mentioned criteria for this task are met. 6.    In order to properly induct Georgina, it will be helpful to understand Sparkling Stars' Organisation Structure, Philosophy and Mission. a)    Review the Sparkling Stars Organisational Chart located at the end of the intranet home page.  Sparkling Stars Childcare Centre (Username: newusername                  Password: newpassword)   List the names of the following people: i.      Georgina's room leader ii.    The centre's nominated supervisor iii.  The office manager i.        ii.      iii.    b)    Review the following document: Sparkling Stars Information for Parents The centre's philosophy states that a special curriculum model is used. Which model is it?     c)    Sparkling Stars Information for Parents also contains the centre's mission statement. What is this mission?   d)    Given Sparkling Stars' mission statement, what kind of leadership style would work for the centre to fulfil this mission? Explain your answer.   e)    Refer to Sparkling Stars' Grievance Procedures for Staff: Sparkling Stars Grievance Procedures for Staff (Username: newusername               Password: newpassword) Answer the following questions: i.      How many written warnings will a staff member receive after a verbal warning before they are terminated for unacceptable behaviour? ii.    What is the first step or procedure in dealing with staff conflict?       i.               ii.           SCIENCE HEALTH SCIENCE NURSING CHC 50113 5011

 

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