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Case Scenario 1

“When working as support worker in 2 high care units, Jude witnessed multiple, daily examples of residents who were unable to communicate being abused.

Hoist lifting was always done by one support worker on their own not two as per the organisations guidelines and this was mainly due to time pressures and meant support workers were often using considerable physical force to get resistive people into hoists.

A resident not properly secured in a hoist, dropped through the hoist to the ground and broke their arm and due to complications died soon after. Jude had also witnessed residents being slapped across the face by a support worker because a resident had swiped them away as they did not want to get out of the chair. 

Jude stated it was not uncommon to see residents forcibly restrained and force-fed or not fed at all.  Residents with no relatives were not regularly moved out of bed, frequently left alone for hours without attention; belongings being stolen. 

Jude once noticed that food brought in by relatives was eaten by a support worker because they could not be bother to go get their own food for dinner.

Jude took swift action and reported all the negative work culture and practices to the relevant authority to action immediately. 

Jude is now an aged care manager and has just started to work at Middle Ground Aged Care facility. 

To ensure that the facility he runs does not fall into the same organizational culture of elder abuse he had witnessed in his past work life Jude is going to conduct a legal and ethical compliance audit to see if there are any gaps in compliance and where best practice is applied.

 

1. What can Jude do to monitor and evaluate work practices for non-compliance on an ongoing basis, and how can he implement modifications to current practice? 

 

2. List at least 2 examples of responsibilities to each of the following that Jude should be familiar with to meet legislation compliance for the health care Industry

 

– List 2 examples of Jude’s responsibilities to his workers

– List 2 examples of Jude’s responsibilities to his clients, resident or patients

– List 2 examples of Jude’s responsibilities to the broader community

 

3. How can Jude maintain and update required accreditations or certifications required for Serious Incident Reporting Scheme (SIRS) for approved providers of residential aged care? 

4. How can Jude refer issues or breaches of ethical or legal practice to relevant people? 

5. How can Jude identify and use opportunities to maintain knowledge of current and emerging legal requirements and ethical issues? 

6. Briefly describe how Jude could share updated compliance knowledge and information with his peers and colleagues?

7. How can Jude encourage his staff through communication to pro-actively engage in the process of review and improvement in regards to legal and ethical compliance? 

8. What are the compliance requirements in your own area of work such as Aged care? List two sources where you can find information about compliance requirement

9. Jude wants to ensure that the culture of the organisation reflects acceptable ethical behaviour towards the clients, list 3 ways that Jude can model ethical behaviour using ethical frameworks in his management role and list 2 ways that he can incorporate scope of practice considerations as part of ethical practice

10. Jude as a manager needs to comply with following specify requirements. Please answer following questions? 

a. Why is auditing and inspection regimes important 

b. What are the licensing and mandatory training and certificate requirements?

c. What is public liability and worker’s compensation? Why are they required?

 

11. Who is the main regulatory body of aged care sector in Australia? Explain their function and operating procedures 

SCIENCE
HEALTH SCIENCE
NURSING
HEALTHCARE HLTWHS002

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