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V.C. 8 Discuss applications of electronic technology in professional communication.

Concepts of Effective Communication Psychomotor Domain

V.P.2.Respond to nonverbal communication. (Role-Play)

A. Scenario: Identify and respond to nonverbal communication such as personal space, posture, facial expressions or gestures.

B.Scenario: Demonstrate interaction with a patient or co-worker using appropriate eye contact, touch, and facial expression.

V.P.6. Demonstrate professional telephone techniques (12-1) (12-2) (Role-Play)

A. Demonstrate the correct technique to use when answering the telephone in a medical office.

B. Demonstrate professional telephone techniques, emphasizing how projecting a professional image as a medical assistant affects the public’s impression of the medical facility.

C. Use proper telephone etiquette when receiving calls and making outgoing calls in the medical

office, including but not limited to courtesy, attitude, quality of voice, smiling, and so on

V.P.11. Report relevant information concisely and accurately. (Role-Play)

A Scenario: Demonstrate how to inform the patient about laboratory test results.

B. Scenario: The patient reports inability to take the prescribed medication. Obtain the reason for the patient being unable to take the medication and a telephone message for the physician documenting the information.

VI.C Administrative Function Cognitive Domain

VI.C.1 Identify different types of appointment scheduling methods

VI.C.2. Identify advantages and disadvantages of the following appointment systems

a. manual

b. electronic

VI.C.3. Identify critical information required for scheduling patient procedures.

VI.C.4. Define types of information contained in the patient’s medical record

VI.C.5. Identify methods of organizing the patient’s medical based on: record

a. problem-oriented medical record (POMR)

                                    

b. source-oriented medical record (SOMR)

VI.C.6. Identify equipment and supplies needed for medical records in order to:

a. Create

b. Maintain

c.  Store

VI.C.7. Describe filing indexing rules

VI.C.8. Differentiate between electronic medical records (EMR) and a practice management system

 

 

 

VI.A Administrative Functions Affective

VI.A.1. Display sensitivity when managing appointments

Scenario: Display sensitivity when making an appointment for a patient with an abnormal mammogram.

SCIENCE
HEALTH SCIENCE
NURSING
MED 130

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