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Chapter 5 Review Questions

 2) ï‚·      Line authority = those who contribute directly to the organization’s goals following the chain of command ï‚·              staff authority = those who advise and assist line managers 

3) ï‚· Chain of command = specifies who reports to whom within the organization ï‚·

       Span of control = scope of personnel a supervisor manages 

7) An informal organization is necessary to support the formal business structure of any organization. 

• Natural groups of workers formed by personal preferences and interests (clubs, teams, fund-raisers, social organizers, etc.). 

• Employee groups who work together occasionally (special projects or events). 

8) The grapevine is used extensively where the official channels are not meeting the informal organizations communication needs, such as with rumors or the premature release of information. Managers can use the grapevine effectively by

 10) Open office is designed to accomplish 

• Better work and communication flow 

• Better and more flexible use of space 

• Improved ventilation and lighting 

• A cooperative environment 

11) 3 issues that accompany the open office layout are;  

Creates additional distractions  
Workflow is disrupted ï‚·
 Lack of privacy 

12) Ergonomics = is the science of adapting the physical workplace to suit the worker’s body 

14) the proper physical position for a person seated at a keyboard is as follows;  

Foot rest  
Leg room  
Keyboard 5″-25″  
Wrist rest  
Lamp  
Display height 
ï‚· Viewing distance 45 – 75 cm  
Backrest 30-50cm wide ï‚·
 Back support  
Chari height 40-55 cm 
15) 3 ways to reduce the risk of CTS are; ï‚·
 Relax  
Use a light touch ï‚·
 Move and shift positions frequently 
SCIENCE
HEALTH SCIENCE
NURSING
AD 191

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