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Case study

 

Luke is about to participate in his first performance appraisal. He is nervous, but
recognises that it is an opportunity to demonstrate his commitment to improving his
work skills and knowledge.
Before the appraisal, he spends time thinking of examples of how he meets each key
performance indicator of his job description. He also considers areas of work that he
would like to improve and writes a list of goals and strategies for achieving them.
Luke has the interview with his supervisor, Claire. During the appraisal, Luke impresses
her with how well prepared he is and how he has clear goals for his personal and
professional development. They discuss Luke’s future work goals and Claire makes
suggestions about training and personal development opportunities that could help him
achieve them.
She also acknowledges Luke’s ability to develop positive relationships with clients,
especially young males who have a similar background to his own. However, she
suggests that Luke undertake cultural awareness training so he can develop a better
understanding of the increasing number of people who come from other cultures and
have etiquette and communication protocols different from him.

 

Q1 What must Luke learn how to do after the review, and how will it benefit his work
practices?
Q2 How does Luke show commitment to upgrading his skills and knowledge?

 

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