A medical assistant may make an outgoing

A medical assistant may make an outgoing call for a few reasons. The main reason a medical assistant may make an outgoing call is to remind the patient of an upcoming appointment. Usually this is done within a week or the day before the appointment. If there is no answer the medical assistant should leave a message if able. They may also have to call a patient about medical or financial information. It is important to confirm it is the patient or a parent/ guardian you are talking to and if they do not answer you should only give your name, the practice’s name, and a phone number for them to return the call. You should not give any medical information over a voicemail. The medical assistant may also have to make long distance calls to patients or other physicians. Lastly, the medical assistant may make an outgoing call for conference calls with three or more parties

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