Maria has always considered herself a caring

Maria has always considered herself a caring and compassionate nurse. She has been caring for a patient by the name of Thelma Wilson, who is the mother of a 10-month-old baby. As a young mother herself, Maria has found Thelma’s diagnosis of a terminal illness quite confronting, yet she feels a great deal of empathy for her. One day, Maria enters Thelma’s hospital room and finds her crying. Maria responds by saying, ‘I know how you feel, because I have a young family.’ Uncharacteristically, Thelma responds by angrily saying, ‘How could you know how I feel? You are healthy and have your whole life ahead of you.’ Reflective Questions 1. How should Maria respond, using a person-centred approach? 2. What communication technique should she use in responding? 3. Would it be professional and appropriate for her to apologise for upsetting Thelma?

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