Q1. Explain the difference between a manager

Q1. Explain the difference between a manager and a leader. Q2. In your opinion, explain what you believe are qualities that a good leader requires. (Please list three (3) detailed qualities) Q3. Why would a manager use “KPI’s” (key performance indicators)? Q4. From a manager’s perspective, explain why it is important to include team members in making some decisions. Q5. Explain the purpose of conducting a S.W.O.T. analysis when making important decisions as a manager. PART B – CASE STUDIES Tony has been working as an accounts clerk in a large superannuation company for 6 years. He gets along well with everyone in his department and has established some very close friendships. After 6 years of loyalty and dedication, Tony found himself promoted to Team Leader of his team of 8. There are three (3) different scenarios below that you need to answer. Please provide two (2) different strategies for each scenario and ensure that you explain each one thoroughly. Q6. Can your Manager be your friend? Paul is Tony’s best friend. They work side by side in the office and socialise with each other outside of work. Within a few weeks of his promotion, Tony noticed that staff members were starting to become demotivated and productivity was being affected. He spoke to a couple of staff members and discovered that they were feeling that way because they felt that Tony was showing favouritism to his friend Paul. Tony was allowing Paul to come in late, leave early and basically take on much less work and responsibility than everyone else. All the other staff members felt that this was happening because Paul was Tony’s friend and therefore found it completely unfair. A) What strategies should Tony implement to get his staff motivated again and the team running as smoothly as it used to? B) What effect to the business could the staff demotivation and productivity have considering the company standards and values C) Explain the theory of why the staff are feeling and behaving like they are Explain the procedure that the organisation should implement if they have questions relating to standards and values. A) B) C) D) Q7. Employee Support Tony has heard (from other team members), that a highly valued member of his team has recently lost a close family member and is very distressed. Tony has suggested she take time off, but the team member has refused and insisted that she would be ok, even though it is very obvious that she is struggling to concentrate on her work. A) What can Tony do to offer support and even convince the staff member to take some time off.? B) What behaviour may the staff display that could be damaging to the organisation Q8. Establish Trust As the new manager of 8, Tony feels that he doesn’t have the confidence of all of his team members. What strategies could he implement to gain trust and respect from every one of his team members? Q9. Explain the following concepts A) organisational values B) role modelling C) integrity and credibility D) leadership Q10. Explain How you would identify an organisations standards and values when they are: A) Explicitly stated B) Implied in the way business is conducted SCIENCE HEALTH SCIENCE NURSING

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