Cecilia had returned to school to obtain

Cecilia had returned to school to obtain a degree in Medical Office Administration because she felt passionate about helping people. She found a job in a mid-size clinic and realized there were quite a few patients who were not only economically disadvantaged but also, could not speak English. She, and other staff members found themselves often frustrated at how they were struggling to breach the language barrier and receive all of the correct information from the patients. As Cecilia listened intently to one elderly woman who spoke only Spanish, try to describe her medications, she became worried that her best efforts to decode what the woman was saying may cause some problems for her down the road. Cecilia documented what she could and sent the woman in to see the doctor. The doctor, who could speak Spanish as well, came out after examining the woman, complaining that she hadn’t understood how to properly take her medication and therefore, had been taking additional medications along with her prescriptions to relieve her ongoing symptoms. The doctor chastised the staff for not doing their jobs and putting patients lives at risk. He demanded they get their acts together and come up with a plan to fix all of the obvious miscommunication that was going on in the office. What are some other potential dangers that can arise when there are communication barriers between care givers and patients? What are some responses a patient will demonstrate if they feel isolated by the language barriers? What are some of the socio-economic and cultural influences that affect communication between patients and their care givers? SCIENCE HEALTH SCIENCE NURSING MO 270

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