Spend a few minutes reflecting on the videos and readings

Spend a few minutes reflecting on the videos and readings assigned in Week 7 and the overall path of IDST 400 in the past six weeks. What are you discovering about problem solving that previously you either did not know or had not seriously considered? What do you view as the most challenging stage(s) of the problem-solving process? To what extent is your answer tied to the specific problem you chose to examine in the Signature Assignment? In other words, did the problem you selected present distinct challenges in terms of completing each of the steps in the problem-solving process? Explain your answer carefully. Videos- PBS “The Open Mind” video: “Why Liberal Education Matters” “Liberal Arts Education and the 21st Century” | Carol Johnson | TEDxCentralArizonaCollege – YouTube Fareed Zakaria on American Innovation Beyond STEM – YouTube Bill Gates, TedTalk video, “Mosquitos, Malaria, and Education” Problems- The mental health crisis is complex and made worse by the COVID-19 pandemic, lack of resources, technology limitations, prejudice, and apathy among policymakers. According to the provided recommendations, increasing the technology foundation and personnel’s education is the most worthy approach to implementation because these strategies bring many opportunities for mental health patients and raise the quality of their treatment. Reason for Selecting the Technological Solution Strengthening technological support and staff development solves several important problems at once. It opens up access to care by patients with mental illness, hence increasing the number of patients who can access treatment, especially in rural settings or extended poor communities (Clare, 2021). By filling the gap in access to technology between those who have it and those who do not and providing continual education for human service workers in mental health, this intervention guarantees uncompromised mental health care accessibility and quality. Technology needs to be incorporated to enhance timely and proper attention to mental health, hence becoming an important factor in combating mental health issues. Implementation Process Broadband accessibility is a critical invention in this solution as it influences the availability. This entails finding funds from the federal state and other private sources to expand the broadband service coverage to these areas. Contracting with Internet service providers and utilizing schemes of remote government for development in villages for broadband internet connection is critical (Eylem et al., 2020). Activities regarding implementation involve assessing the areas of need, rating the projects, and evaluating work by providing regular reports and performing audits. In this way, it remains possible to guarantee the permanent availability of mental health services to even the most extreme and outlying populations. Enhancing the telehealth system’s usability is another important intervention area. Several considerations are vital while planning a telehealth interface or application. The human interface must be friendly for all patients, and the structure of the platform or application must be simple to comprehend by different individuals, including those who are not so fluent in technology (Clare, 2021). Features such as navigation, instructions, and language should be made as easy as possible. It is required to engage independent software developers and user experience designers to develop and evaluate prototypes, engage a wide range of users in obtaining their feedback about the platforms under the proposition, and create refinements based on the input. These steps guarantee that the services offered through telehealth are available and efficient for all patients. Closely related, another important aspect is equipping human services professionals with telehealth technologies knowledge to use them successfully. Mental healthcare professionals need to do training activities and achieve mastery of different telehealth tools. They incorporate training sessions frequently for mental health professionals (Eylem et al., 2020). This involves new hire training and imparting knowledge concerning new developments in the field of technology. Creating a detailed training program, cooperating with schools and other organizations, and using classical and web-based seminars and courses meet every learner’s needs. These steps guarantee that human service professionals are professionally competent in delivering quality mental health care through new technologies. Interdisciplinary Considerations In this case, it can be noted that technological factors have a major impact on the processes that underlie this solution. Such integration with fields like engineering and computer sciences is required to create robust telehealth solutions and guarantee a stable and safe internet connection (Clare, 2021). The study of human-computer interaction gives the effectiveness of the human interface in output designing that will accommodate different kinds of populace in accessing telehealth services. Mental health is also another area of significance that social sciences are instrumental in solving the problem. In turn, psychology provides the knowledge of people’s behavior and perceptions towards technology that would enable the proper assessment of telehealth solutions. Sociology also studies the relationship between digital inclusion and various communities, making finding effective solutions for the targeted population easier (Eylem et al., 2020). Government and politics play significant roles in promoting policies on broadband infrastructures and telehealth services so that sufficient funds and backing are provided. Indicators of Success This indicates that the success of this solution can be evidenced through increased service delivery, clients’ quality service delivery, and professional competency. Increased service use in the community can be quantified in terms of the number of patients who initiated mental health services with telemedicine, the number of appointments made available sooner than previously, and the availability of services in regions not previously covered by mental health practitioners. These metrics can be measured using questionnaires, service use data, and geographic information systems (GIS). Increased quality could be assessed through the ratings received by the organization in the sphere of patient satisfaction, as well as the percentage of patients adhering to prescribed treatments and the prognosis of patients’ conditions (Clare, 2021). These attributes can be assessed from patient feedback forms, analysis of patients’ health records, and clinical evaluation forms. The improvement of professional competency can be expressed by mental health professionals’ ability to utilize technologies related to telehealth, a higher percentage of continuing education completion, and a higher level of job satisfaction. The training attendance records, the competency assessment of employees on the job, and the surveys with the employees can be used to monitor these measures. Conclusion The promoted solution of expanding new technology and staff development is a broad strategy to combat the mental health problem. The proposed solution can help enhance the mental health care system’s capability of performing its tasks effectively and with more strength by increasing access to services, improving the services, and ensuring the necessary competency among concerned human resources. The level of service delivery will indicate success, the quality of services given to the patients, and, more so, the quality and qualifications of the human service professionals. The solution is more well-rounded and balanced by ensuring an interdisciplinary approach because the mental health crisis is complex.

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