Chapter 36. Oxygenation Multiple Choice Identify the choice that best

Case scenario 3: Miriam – Follow-up phone call Task 3: Continuing your role as a support worker at the Indigo Community Services and Health Hub, you aree required to demonstrate how you can manage further follow-up with a client who is in crisis. Case Scenario requirements: During the follow-up phone call, you are required to access the Indigo Community Services and Health Hub forms and start the following: Case Management Plan At the completion of the task, you are required to submit the Case Management Plan via email. Use the communication notes to assist you in writing a Case Management Plan. Communication notes Table 5 Communication notes Staff member Notes Support Worker I contacted Miriam by phone as requested as she doesn’t want any more face to face meetings for the moment. She would like you to contact her via email from now on as she is planning to leave Brad and feels this is a safer way to communicate Miriam tells you that she has not found any alternate accommodation and is are very anxious as Community and Justice have stated very strongly that there must be suitable accommodation for Jay. She has found a one-bedroom apartment she could afford but doesn’t think it would be suitable for both of them. She asks you if you know of any housing help that you could assist with. When you ask about Brad, she says she is still receiving phone calls, but Brad no longer parks opposite her unit or drives past. She knows that the neighbours complained to the Police about him, and you think this might have scared him off a bit. She still feels rattled and has lost her confidence. Miriam has an appointment with Centrelink coming up and is really nervous about it and also has to meet with the school to talk about getting Jay back on track. She is feeling overwhelmed with how many people she needs to talk to and doesn’t know where to start. With her permission, I offered to come up with a case plan for her on what appointments she needs to attend and what supports may be able to help her. She agreed and asked that I send it to her email address to look at. She thanked me for my help but needed to get off the phone. I agreed to email her and wait for a response. Image transcription text Cultural, religious and communication needs By whom (both within and by other Responsibility and evaluation of progress towards goals Goals Strategies ag… Show more Image transcription text Social living skills and peer relationships Other issues (e.g. physical, transport needs, etc.) By whom (both within and by other Responsibility and evaluation o… Show more

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