Time Commitment: 10 Hours AHIMA Domain Competency: Domain IV: Revenue

Effective communication is crucial for the success and safety of medical procedures. If language barriers exist between patients and healthcare providers, communication can be challenging, especially regarding pre-procedural bowel preparation. Patients with low health literacy may need help understanding the information provided during the call. To overcome this, the staff uses plain language when explaining pre-procedural bowel preparation, interpreters or translated materials can be used to ensure that patients receive clear instructions and understand what is expected of them. Avoid medical terminology and use simple, everyday language that the patient is more likely to understand. Confirming the patient’s understanding by asking them to repeat the information is vital. Additionally, patients should involve family or caregivers for additional support, and compliance should be ensured by following written instructions that were provided at the last in office visit .past tense

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