You will be observed participating in a role play to

You will be observed participating in a role play to confirm you can perform to industry standards and expectations. In this role play, you will demonstrate how you: actively involve a client to understand and participate in the assessment process through the provision of information and support collaborate with a client to identify and prioritise issues obtain client consent to conduct assessment, to collect and disclose information for the purpose of service referral. You will play the role of Tori Waller, a support worker at First Access. Your assessor or another student or co-worker will play the role of Joanne Heinrich. Provide the role play instructions to the person playing the role of Joanne. You must complete the Consent to Collect and Share Information Form while speaking with Joanne during the role play. The Assessment Record and Referral Form can be completed following the role play. Ensure you have a copy of Joanne Heinrich’s Assessment Plan and refer to if required. Read through the relevant documents prior to the role play to ensure you understand First Access policies and procedures: DR SD1 Code of Ethics SC8 Assessment Policy and Procedure DR3 Privacy and Confidentiality Policy and Procedure CG2 Record Keeping Policy and Procedure. Resources and equipment required: Access to an industry-relevant simulated environment. First Access supporting documents (accessible from the First Access website): DR SD1 Code of Ethics SC8 Assessment Policy and Procedure DR3 Privacy and Confidentiality Policy and Procedure CG2 Record Keeping Policy and Procedure SC SD4 Referral Form CC T3 Consent to Collect and Share Information Form SC T7 Assessment Record Template. If being assessed online, you will need access to the following: computer, tablet or phone internet video conferencing software, such as Webex Access to one person (student, co-worker or assessor) to play the role of Joanne. Scenario Joanne is a 44-year-old woman with a history of alcoholism and drug use. Joanne is currently homeless and appears to be in poor physical health and has come into First Access with no belongings and looking for assistance. You will assume the role of Tori Waller, a support worker for First Access, and you have received an email regarding Joanne from your supervisor, the Head of Care, John Ford. You have reviewed Joanne’s client information and prepared an assessment plan and are aware that Joanne has multiple interconnecting issues that she will need support for. To: Tori Waller, Support Worker From: John Ford, Head of Care Date/time: Monday 4 November, 4:00 p.m. Subject: Assessment – Joanne Heinrich Attachment: Assessment Record Template Good afternoon Tori, Thank you for sending me the assessment plan for Joanne Heinrich. Can I please ask you to now go ahead and complete the assessment for Joanne Heinrich? Please undertake the assessment using a collaborative approach and ensure Joanne is aware of her rights and responsibilities. Once you and Joanne have identified her needs and preferences, please arrange a relevant referral. Please complete the following documents: Consent to Collect and Share Information Form Assessment Record Referral to one service option identified. Please let me know if you have any questions. Kind Regards, John Ford Head of Care 46 Yarrabilba Street, Melton 3337 Phone: 03 7654 3210 firstaccess.eduworks.com.au During the role play, your assessor will be looking to see you can: explain your role in the assessment process outline the assessment process to be completed explain Joanne’s legal and ethical rights including: privacy and confidentiality duty of care informed consent. obtain Joanne’s permission to undertake the assessment actively involve Joanne in identifying her own needs and priorities discuss and analyse Joanne’s issues and how they relate to each other determine urgent needs and eligibility for services discuss First Access’s services and other options that might meet Joanne’s needs identify service options and delivery using a strengths-based perspective discuss anything that might risk the success of delivery answer any questions that Joanne has about service delivery support Joanne to self-advocate for access to services explain the referral process and confirm that Joanne is happy for you to make a referral document the assessment outcomes and actions on the Assessment Record make a Referral for one of the service options identified. Submission requirements: Consent to Collect and Share Information Form. Assessment Record. Referral to one service option identified. Video recording of role play in mp4 format no greater than 10 minutes in duration This is the role play instructions: Role: Joanne Heinrich, Client – Assessor or fellow student or co-worker Provide a copy of the Part A submission, Client Information and script for this role play. Joanne Heinrich, a 44-year-old woman with a history of drug and alcohol abuse. Joanne is lethargic and displays low energy. She is to make minimal eye contact and display little enthusiasm. She should answer any questions asked and engage in discussion but with minimal effort. Joanne is to advise that she doesn’t have any family or any friends. She falls into relationships for the convenience of having somewhere to stay but always seems to make bad choices when it comes to men. Joanne says she is clean and determined to stay away from alcohol and drugs. She wants to find a job, stable housing and to sort out her issues. Joanne feels she is a good worker and is not afraid of hard work. She thinks she’d be good in a retail job or something to do with animals. When asked about needs and priorities: She knows she needs to sort out her housing and her health but doesn’t know where to start. She is to say she is sick of her life and feels scared for her safety. She’s tired of that feeling. She is to say she really wants to sort out her teeth as they cause her pain and make her feel like drinking again just to numb the pain. When discussing how her issues relate to each other: She started drinking and taking drugs after her parents threw her out. She was scared of her mum’s violent mood swings and used to avoid going home. This made her mum very angry. She is to worry that she also has some of her mum’s mental health issues as she suffers from pretty wild mood swings herself. She thinks her teeth are bad because she couldn’t look after them properly when homeless. When discussing strengths: ● She feels she is a good worker and is not afraid of hard work. ● She thinks she’d be good in a retail job or something to do with animals. When discussing services: ● She is to advise that she doesn’t want to get involved in any kind of residential support. She doesn’t want to be watched 24/7. ● She’d prefer something that isn’t aligned with any sort of church. She doesn’t trust them. ● She has a good GP that she would like to keep seeing. CHCCCS004 – Task 2 Role Play Instructions ● She really needs help getting her teeth sorted out as this the issue that causes her to want to use the most so needs a referral for that. ● She would appreciate referral of some sort for crisis accommodation service. When discussing risks: ● She is to say she feels her temper is a risk to success as she tends to distrust people and gets angry easily. ● She feels if she is around people who drink or take drugs (i.e. in a group counselling setting) she will be tempted to start again. ● She is to say sometimes she just feels sick and can’t raise the energy to keep appointments. Joanne should ask any or all of the following questions about service delivery: ● Can I choose to not take part? ● Can I choose which services I am referred to? ● What if I don’t like the service provider? Joanne should give consent to be referred to the service option outlined. What should I do as a worker and What should I say as a worker?

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