A nurse manager is overseeing the employees on their unit.

A nurse manager is overseeing the employees on their unit. Exhibit 1 Exhibit 2 Nurse 1 1 month ago: Received complaint from Nurse 1 regarding their colleague. Nurse 1 reports that their colleague has been rude during shift hand-off reports. States, “They accused me of being lazy and leaving too much work for them to do.” Documented formal complaint, assured Nurse 1 that their complaint will be evaluated further. Today: Met with Nurse 1 to check in after previous complaint. Nurse 1 states, “It’s not getting any better, I’m not the only nurse they treat this way. I’m not going to take report on any of their clients until you to do something about this.” Meeting scheduled with both nurses to address conflict.​Select 1 action the nurse manager should take during the meeting between the 2 nurses to achieve a win-win resolution. Encourage the nurses to collaborate with one another to address the conflict. Encourage the nurses to smooth over the conflict with their colleague. Encourage the nurses to accommodate one another to reduce conflict. Encourage the nurses to avoid interacting with one another to reduce conflict. Encourage the nurses to compete for their desired conflict resolution outcome.

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