make a roleplay Scenario Estelle Lovett is a Community Support Worker at First Access. Today

make a roleplay Scenario Estelle Lovett is a Community Support Worker at First Access. Today she has an administration day onsite to catch up on documentation and planning. During her morning tea break, she enters the staffroom to make a coffee and discovers there is none left. She remembers that there is a bulk order that is kept in the storeroom. On entering the storeroom, she is narrowly missed by a box of plastic gloves that have been stacked on the top shelf. She notices the storeroom is looking a little disorganised. She sees the coffee in glass jars on one of the shelves. She has to use the storeroom stepladder to reach the glass jars. While up on the stepladder, she notices someone has left a Stanley knife on top of a box that hasn’t been retracted. Estelle takes the stepladder over to the box with the Stanley knife, steps up and retracts the blade, then takes the knife down and puts it away in its place near the inside of the doorway. As Estelle is about to put the stepladder back, she overhears a colleague, Sandra, talking on her phone in the staffroom. ‘I just think that we are spending too much time individualising the planning for our clients. If we focused on a more universal daily plan for everyone, we would get through so much more during a day. I mean, why are we separating mealtimes for some clients and why on earth are they getting a choice as to what they’d like for dinner? I think with some of the issues they come here with, who cares! I mean, Ethan can’t even taste food due to what he’s put his body through, and I heard he’s just been diagnosed with diabetes, so no more cake for Ethan. Deb has proposed we make the kitchen wheelchair accessible as she wants to have a group baking in there and there is one client in a wheelchair, one! What a waste of time. If they want to bake, have some of their family members pick them up and take them somewhere else to bake.’ Estelle exists the storeroom and notices Sandra is slightly startled. She changes the subject on the phone and keeps talking quietly. Estelle is able to make her coffee and leave the staffroom. To: Diya Headley {Director at First Access} From: Estelle Lovett Community Support Worker CC: Jukka Sepp Date/Time: 20 of April 2024 2:25 pm Subject: Proposals for Improving Workplace Safety and Ethical Conduct. Email Body: First Access Dear Director Diya Headley, I hope this message finds you doing well. I want to suggest two proposal improvements to help First Access meet its legal and ethical requirements. Improvement of Storeroom Safety: During my recent visit, I noticed several safety hazards, including improperly stacked boxes and a Stanley knife left unattended with the blade exposed. These conditions pose a risk to staff safety and potentially breach our Workplace Health and Safety Policy Act 1989. In this regard, I recommend conducting regular safety audits of the storeroom and providing staff with training on safe storage and equipment handling. This will enable us to meet our legal obligations under the Work Health and Safety Act 2011 and/or Work Health and Safety Regulations 2011 and promote a safer working environment. Respect for Client Individuality and Confidentiality: I overheard a colleague discussing client information in a public area, which breaches our Client Confidentiality Policy and, potentially, the Privacy Act 1988. This conversation also suggested a lack of respect for individual client needs and preferences. To address this issue, I propose reinforcing the importance of client confidentiality through regular training and reminders. Additionally, I suggest emphasising the significance of individualised care planning under our Ethical Conduct Policy. This will help us meet our ethical obligations to respect client autonomy and privacy. To ensure the effectiveness of these improvements, I recommend that we review and update our Workplace Health and Safety Policy and Client Confidentiality Policy. We should also consider developing a policy on individualised care planning to guide staff in meeting client needs. These improvements will enable us to meet our legal and ethical requirements better and foster a more respectful and secure working environment. I look forward to discussing these proposals with you. Best regards, Estelle Lovett Community Support Worker

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