Complete the following sentences using the correct key terms found at the beginning of the

Complete the following sentences using the correct key terms found at the beginning of the chapter. Key terms may be more than one word in length. 1. Mrs. Smith has been told that before seeing a specialist, she must get a(n) 2. When the office is closed, the typically handles all emergency calls. 3. refers to the quality or state of being understandable. 4. When calling a patient, it is important for a medical office to set up a system to block the office number from showing up on the patient’s 5. A medical assistant is on the phone with a patient; the process she uses to determine the order in which patient calls should be handled is called

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