17. What is the definition of a just culture? a. A culture where individuals and

17. What is the definition of a just culture? a. A culture where individuals and systems recognize that professionals make mistakes and empower their frontline providers to disclose errors. b. A culture where individuals feel comfortable disclosing errors but are not professionally accountable c. A culture where individuals are held accountable for both their own errors and the errors of the system. d. A culture where individuals are held accountable for all medical errors. 18. Make up a scenario which would best suited for each of the following tools in facilitating exchange of ideas: a. brainstorming b. affinity grouping c.multi voting techniques 19. Indicate what the following measures are: balancing pressure process pressure outcome pressure 1. rate of occurrence of methicillin-resistant Staphylococcus aureus (MRSA) per 1,000 patient days 2. Measures to make sure that changes to improve one part of the system aren’t causing new problems in other parts of the system 3. percent of patient encounters in compliance with the hand hygiene procedure when looking to reduce CAD 20. Indicate what the following measures are: balancing pressure process pressure outcome pressure 1. percent of patients with Clostridium difficile associated disease (CAD) 2. monitoring if using a checklist for room cleaning might initially increase the amount of time spent cleaning a room 3. percent of environmental cleanings completed appropriately when looking to reduce CAD 21. After review the chart, what is A? Image transcription text Lab Processing Times 17.5 UCL=16.40 15.0 A 12.5 Individual Value 10.0 – X=10.21 7.5- 5.0- LCL=4.03 10 15 20 25 30 35 40 Observation a. upper control limit b. mean c. median d. lower control limit 22. After review the chart, what is b? a. upper control limit b. mean c. median d. lower control limit 23. True or False: There is special cause variation a. True b. False 24. Explaintion about why or why not there is special cause variation in the chart

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