a. This behavior is not appropriate or

a. This behavior is not appropriate or professional here. Please end it. (then physically move to a different area). b. I feel uncomfortable talking about him/her/this topic when I wasn’t there, or don’t know the facts. Have you talked to him/her about it? c. I don’t believe this is the correct correlation. d. I learn the better in situations where I get clear directions and feedback. Is there a way we can work toward this type of discussion? e. When something is not the way I expected, I feel puzzled. Please help me grasp what might have happened when…? f. I can see there is something you may want to say. It’s alright to say what’s on your mind. g. I think there is more information about this and I believe if I had known all of the facts that it would impact what I need to know or learn. h. I believe there is more to this situation than is readily apparent. Could we meet privately to discuss what might have gone on? i. Shouldn’t that remain confidential? I think that was said in confidence. He/she asked that I keep that private. j. It disturbs me to discuss this without his/her OK. That is hear-say and shouldn’t be reiterated. 1. You are in the supply room collecting supplies for a dressing change, the room is small and one of your colleagues stands at the door, she rolls her eyes and taps her foot. a b c d e f g h i j 2. You ask another nurse what they would recommend for supplies for a particular dressing change. The nurse replies “You should know what we use for that” a b c d e f g h i j 3. You are floating to the med-surg unit and have never used a new type of bladder scanner this unit has. The regular floor nurse who was buddied up with you as a resource walks away when you attempt to ask him about it. a b c d e f g h i j 4. You are a home care nurse who has never taken care of a particular client and are now assigned to do so. You receive report from another nurse while at the home care agency headquarters. After the report, you overhear the nurse say to someone else in a laughing tone “won’t (fill in your name here) be surprised when she/he finds out the patient has a complex dressing change and doesn’t have all the supplies.” a b c d e f g h i j 5. You are a new nurse on a large 40 bed rectangular unit. The off-going charge nurse assigns you patients in each one of the far corners, this makes for an inefficient and potentially unsafe assignment. You overhear the charge nurse say that she is “testing the new nurse to see if s/he can make they cut here.” a b c d e f g h i j 6. You walk onto the unit from break and find two of your co-workers arguing at the nurses’ station loudly arguing over who is going to take the new admit. a b c d e f g h i j 7. You work in an ICU and have just come on shift and taken a patient who is in soft wrist restraints due to pulling lines and no other measures working. You are called to the room to help with “lifting” to get the patient onto a cart for transport. Co-worker one finds the restraints are tied in a knot which is not quick release and says “I wonder who would tie the restraints like this.” Co-worker number two says “it must have been (fill in your name).” You know you did not tie the restraints as you always use a quick release slip knots and have not yet been in the patient’s room. This is not the first time this co-worker has blamed something on you. a b c d e f g h i j 8. A co-worker comes to you complaining about another nurse who “always leaves patients rooms a mess and doesn’t attend to room order, I’m tired of following her.” a b c d e f g h i j 9. You walk into the break room and hear two nurses talking about another nurse who is going through a divorce and discussing private details. The nurses then ask you what you know about it. a b c d e f g h i j 10. You are friends with a nurse on your unitwho is planning to resign to work at another facility and has asked you to keep it private. Another nurse asks you about the “rumor” he has heard” about your friend. SCIENCE HEALTH SCIENCE NURSING NURS 280

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