As the nurse manager of a 30-bed

As the nurse manager of a 30-bed medical-surgical unit, you have just received the results of the quarterly patient satisfaction survey. The satisfaction scores for your unit show an ongoing decline over the past three reporting periods. You also look at your unit’s satisfaction scores as compared with other units in the hospital and realize that the scores for your unit are now lower than those of most other units in the hospital. As you begin to ponder the meaning of these data, you receive a call from the office of the vice president of nursing to schedule a meeting with you to discuss your plan to improve patient satisfaction on your unit. 1. How do you prepare for the meeting with the vice president of nursing? 2. What type of leadership style do you invision if you were the nurse manager in this case study? 3.How your leadership hinder or help your patient satisfaction scores? SCIENCE HEALTH SCIENCE NURSING NUR 101

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