Beatrice is a 28-year old Mexican American female who presents

Items Weighted Mean Verbal Interpretation Rank The nurse….. 1. provides a caring environment that welcomes and recognizes the relatives’ need for regular contact, support and information. 3.67 Great Extent 3 2. is always available when added support is required, such as when redefining goals and expectations 2.96 Moderate Extent 12 3. shows genuine concern and care for the patient. 3.63 Great Extent 5.5 4. facilitates expressions of caring for both patients and relatives by offering support and even privacy as needed. 3.15 Moderate Extent 11 5. engages herself in informal dialogue on normal topics with relatives when appropriate. 3.22 Moderate Extent 10 6. shares her own feelings on “end of life issues” as she interacts with families of critically ill. 4.16 Great Extent 1 7. uses active listening, therapeutic communication skills, and touches when appropriate. 4.01 Great Extent 2 8. allows the family to share concerns. 3.66 Great Extent 4 9. avoids giving messages that convey false hope. 3.37 Moderate Extent 9 10. establishes mutually trusting relationships with patient and family. 3.55 Great Extent 7 11. provides adequate/appropriate information regarding patients condition/progress; clarify misinformation. 3.63 Great Extent 5.5 12. establishes a relationship on a personal level and conveys a sense of “being there” for the significant other 3.47 Moderate extent 8

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