Describe the insurance claim cycle, specifically identifying and explaining the

Sandy Liu, a cardiac care unit nurse, notices that a few of her patients are suffering from inadequate pain control. Currently, a patient who needs pain medication must call the front desk, which then calls the nurse, who then goes to the patient’s room to find out what he or she needs. Sandy finds out that a hospital in the next county has a simpler process: Patients can send a text message directly to the nurse to request pain medication. Sandy goes to her manager and suggests that they form a team to work on improving pain control and test this change in the cardiac care unit. After a successful pilot, which of the following should Sandy’s improvement team undertake as a next step? Spread the change to other hospitals in the network. Continue to run PDSA cycles. Work on seeing that the change is widely adopted by the unit AND continue to run PDSA cycles. Work on seeing that the change is widely adopted by the unit, such as by making it a formal policy and training new staff on it.

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