Justin McDonald, RN, charge nurse on the

Justin McDonald, RN, charge nurse on the 7 AM to 7 PM shift at Omaha City Rehabilitation Center, was concerned about job performance problems with Cindy Jennings, a nursing assistant who had been hired approximately 6 months ago. Justin decided it was time to talk to the nurse manager to seek guidance on how to handle the troublesome situation. When meeting with the nurse manager, Justin explained that Cindy had called in sick on at least four and maybe five occasions over the past 4 months and had been 30 minutes to 1 hour late on several mornings; there had been a few times when Cindy was absent from the floor and could not be found to perform patient care tasks. Justin also recalled at least two incidents when Cindy failed to take vital signs according to unit policy. After listening to Justin, the nurse manager said, “It certainly does seem to be a serious problem. Let’s review your documentation about your counseling sessions with Cindy.” Justin looked anxiously at the nurse manager and replied, “I haven’t talked to Cindy yet or documented any of these incidents. I kept meaning to, but I have just been too busy.” 1. What steps should Justin and the nurse manager take to address Cindy’s performance issues? SCIENCE HEALTH SCIENCE NURSING NURSING NUR27

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