Melissa is the lead medical assistant at

Melissa is the lead medical assistant at a very busy medical office. She works with 6 other peers, the office manager, and 2 physicians. Jane and Lori are the front office assistants, Latoya and Renea are both medical assistants, James is the laboratory technician, Cherry is the billing and coding specialist, and Brenda is the office manager. They all work for Dr. Michael Norms and Dr. Benjamin Wright. Melissa has been an employee of the office for 4 years but was promoted to lead MA six months ago. She was always punctual, tactful, friendly, paid attention to detail, and the office staff and patients all liked her. Since she has become the lead MA, her coworkers have noticed that she has been taking extended breaks, leaves early for the day when the physician isn’t around, doesn’t return patient phone calls promptly, and doesn’t stock the patient rooms as she should. She is also supposed to mentor new employees for up to 30 days, and double-check any medications the newly hired employees are to give patients. Renea was hired a week ago and somewhat feels lost and keeps going to Latoya with questions that Melissa should be answering. Melissa hasn’t been mentoring Renae very well, and Latoya and James are worried that a deadly mistake could happen. Jane and Lori also noticed that Melissa accessed a patient EMR to see what she was diagnosed with, she told Jane it was her neighbor. Melissa asked Cherry what was on her neighbor’s superbill and asked her to throw it out and not bill it to the insurance company. The employees want to display their concerns to the office manager but have noticed that the lead MA and office manager have become quick friends. They are afraid to mention anything to the physician because the office manager is his wife. Answer the following questions after reading the case. 1.When working in the medical field and dealing with difficult workplace or patient situations, it is important to remember to follow the _____________ to ensure that standards and ethical considerations are being used. a.Dignity b. Etiquette c. Protocol d. Code of ethics 2.Melissa accessed her neighbor’s medical file and she also asked Cherry the billing and coding specialist, not to bill the insurance company. Which of the following does Melissa seem to be lacking? A. Professional ethics B. Morals C. Truthfulness D.All of these 3.In this situation, Jane, Lori, and Cherry should use which of the following to help determine the best action to ensure that patient care and/or privacy is not compromised. A. Ethics B. Morals C. Values D. All of these 4.Melissa’s inability to return patient phone calls in a timely manner is considered: Unethical Illegal Normal Ethical 5.Melissa’s actions are a clear violation of _____________ which encompass the personal, organizational, and corporate standards of behavior expected of a professional. Ethics Morals Professional ethics Personal ethics 6.In this situation, Jane, Lori, and Cherry are involved in a complex situation that involves a mental conflict between moral imperatives which is knowns as an _____________. Ethical conflict Ethical dilemma Ethical code Ethical contract 7.The personal relationship between Brenda the office manager and Melissa the lead medical assistant is: Dishonest Unprofessional Dignified Ethical 8.As a medical professional Melissa should be following a set of principle of right conduct known as ____________. Ethics Morals Values Principles 9.Punctuality, tactfulness, and the ability to pay attention to detail are all examples of: Protocol Norms Etiquette Professionalism SCIENCE HEALTH SCIENCE NURSING MO 185

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