please go according to the northern territory. it is a

please go according to the northern territory. it is a childcare assignment CHCDIV001 – CS – P1 – Work with diverse people – Case Study – Part 1 (rev 1) Scenario 1 – WalteR Case Study – Sparkling Stars Early Years Learning Centre OVERVIEW You are one of the newly hired educators at Sparkling Stars Early Years Learning Centre. Read more about the centre by accessing the link below: Sparkling Stars Early Years Learning Centre (username: newusername password: newpassword) As an early childhood educator, part of your job will be to care for children, address families’ concerns and queries, and cooperate with other educators at the centre. Your job involves working closely with diverse people, children, their families, and colleagues from diverse cultural and linguistic backgrounds. The centre has started to experience an increase of culturally and linguistically diverse (CALD) people and has started to promote the importance of learning to work with diversity and inclusiveness in mind. The centre has included more diverse resources such as multilanguage books and learning videos in different languages and from different cultures. *** Today, you are taking care of three children. Samantha, a girl that has started experiencing hearing issues despite the care of her wealthy family; Walter, son of a migrant nurse and a housewife from Japan; and Jim, or Jiemba, a child from the Wiradjuri ancestry. The three children have never met each other before, nor have they met someone who came from a different culture, race, or social standing as they are. Another educator, Sebastian, will be working with you in caring for the children. This case study includes different scenarios where you will be working with children, families, and co-workers of diverse cultures and backgrounds. This case study aims to apply the skills you learned to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. You are to demonstrate in these scenarios your ability to work with people from diverse backgrounds and situations and how you can promote understanding across diverse groups. For the purpose of this assessment, this case study is based on your state/territory. Scenario 1 – Walter SCENARIO You are helping another educator set up the room for the children’s nap time when you feel someone tapping your back. Walter, the son of the Japanese immigrants, approaches you requesting your assistance. You notice in the other activities that he has been quiet. When asked what the issue was, Walter pointed at his bed and mumbled in Japanese. He is attempting to tell you that he cannot sleep with his soft toy, but there is still a communication gap between the two of you. He would also like to read a book from the library after nap time. An instruction was given to you by Walter’s parents that an interpreter’s assistance is required should they want to communicate something with him. His parent has mentioned that Walter is not fluent or familiar with the English language and would need assistance should one or the other need to communicate. They stated that Walter is comfortable with any interpreter or translator so long as they can understand him. The centre has in its employment Adrian Hill who can speak Japanese fluently, but with limited knowledge in written Japanese. One of the other educators that can assist you in the centre is a licensed translator Hiro Sato. The centre’s procedures detail you to work with the available interpreter or anyone who has the fluency for the language to assist others efficiently. Should one not be present, the next step is to call the centre’s affiliate company to hire a specific translator or interpreter for the duration that they are needed. The objective of this scenario is to understand Walter’s concerns and provide him with adequate understanding, reassurance, and assistance. Roleplay Activity Steps to take: Get three volunteers to act as: Walter Must be fluent in speaking and writing Japanese Sparkling Stars staff member Must be fluent in speaking Japanese. Another Sparkling Stars staff member Must be fluent in speaking and writing Japanese. If you cannot find volunteers who are fluent in Japanese, contact your Training Provider/Assessor for assistance. Before the role-play activity, discuss and review the scenario provided above with your volunteers before starting so you can prepare for the activity. In this role-play activity, your goal is to address the concerns below: Walter is used to sleeping with his family with him, and whenever he has to sleep on his own, he needs his soft toy to be able to sleep. Walter requests to have a specific book that he would like to read after nap time. The interpreter, who is only trained orally, cannot translate the characters fluently. Seeking the assistance of a translator is required. Review the Observation Form CS 1.1. You are not required to complete this form; however, you are required to demonstrate all skill requirements outlined in this form. Review the form before starting the role-play activity so you can prepare adequately. Roleplay with Walter, the interpreter, and the translator. Document the performance through video recording. The video recording must not be longer than 10 minutes. At the start of the recording, state the date and time. Save and submit the video recording of your roleplay simulation to your assessor. Use the filename: CHCDIV001 Scenario 1 Role Play Please complete and upload below Evidence Upload OBSERVATION FORM CS 1.1 Candidate name – Date completed – Did the candidate demonstrate the following during the conversation? 1. Show empathy when addressing Walter. This is demonstrated through showing interest, being encouraging, being supportive, offering help, avoiding statements that minimise the other’s pain etc. YES NO Comments 2. Show respect when addressing Walter. This is demonstrated through maintained eye contact, active listening, body positioning (facing towards them), allowing them to share on their own terms, etc. YES NO Comments 3. Demonstrated at least two of the skills effectively and efficiently – Using simple language Questioning Active listening Understanding body language To the assessor: Do not tick YES unless at least two of the four skills listed here are demonstrated YES NO Comments 4. Resolve Walter’s concerns. This is demonstrated through: Walter demonstrating or stating that he can now sleep after receiving the soft toy. The candidate successfully locating the book Walter asked for. To the assessor: Do not tick YES unless both skills listed here are demonstrated YES NO Comments 5. Contact the interpreter to help with Walter’s concern. This is demonstrated by contacting the supervisor for assistance, filling out the form to request interpreter assistance, etc. YES NO Comments 6. Contact the translator to help with Walter’s concern. This is demonstrated by contacting the supervisor for assistance, filling out the form to request translator assistance, etc. YES NO Assessor Declaration By signing here, I confirm that I have observed the candidate, whose name appears above, during the role play and demonstrated the skills outlined in this Observation Form (as shown in the video recording). I further confirm that the information recorded on this Observation Form is true and accurately reflects the candidate’s performance during the meeting (as shown in the video recording). Assessor’s name – Date signed – Assessor’s signature Scenario 2 – Samantha Scenario 2 – Samantha SCENARIO During one of the activities, Samantha approaches Sebastian and you with tears in her eyes. She gestures with her hands rapidly, neither you nor Sebastian can decipher. Samantha, unknown to you and your partner educator, has misplaced her hearing aid (which when found is broken) and has trouble communicating orally without it. She can still use Auslan but cannot speak properly without being able to hear herself. Samantha’s parents were very specific about treating Samantha as normally as possible. Bringing up her deteriorating hearing upsets her a lot and her parents worry about her mental health being affected. The objective of this scenario is to assist Samantha effectively and efficiently with consideration for her parents’ request. Roleplay Activity Steps to take: Get three volunteers to act as: Samantha Volunteer must be fluent in Auslan Sparkling Stars Employee Volunteer must be fluent in Auslan Sparkling Stars supervisor If you cannot find volunteers who are fluent in Auslan, contact your Training Provider/Assessor for assistance. Before the role-play activity, discuss and review the scenario provided above with your volunteers so you can prepare for the activity. In this role-play activity, your goal is to address the following concerns: Samantha has misplaced her hearing aid and needs it to communicate properly. Samantha’s hearing aid (once found) has broken. Report the incident to your supervisor and your supervisor will contact the parents to let them know about the issue. Review the Observation Form CS 1.2. You are not required to complete this form; however, you are required to demonstrate all skill requirements outlined in this form. Review the form before starting the role-play activity so you can prepare adequately. Roleplay with Samantha, your supervisor and the interpreter. Document the performance through video recording. The video recording must not be longer than 10 minutes. At the start of the recording, state the date and time. Save and submit the video recording. Use the filename: CHCDIV001 Scenario 2 Role Play Please complete and Upload below Evidence Upload OBSERVATION FORM CS 1.2 Candidate name – Date completed – Did the candidate demonstrate the following during the conversation? 1. Show empathy when addressing Samantha. This is demonstrated through showing interest, being encouraging, being supportive, offering help, avoiding statements that minimise the other’s pain etc. YES NO Comments 2. Show respect when addressing Samantha. This is demonstrated through maintained eye contact, active listening, body positioning (facing towards them), allowing them to share on their own terms, etc. YES NO Comments 3. Demonstrated at least two of the skills effectively and efficiently: Using simple language Questioning Active listening Understanding body language To the assessor: Do not tick YES unless at least two of the four skills listed here are demonstrated YES NO Comments 4. Resolved Samantha’s concerns. This is demonstrated through: Samantha having the means to communicate properly with the candidate. Samantha acquiring a replacement hearing aid. To the assessor: Do not tick YES unless both skills listed here are demonstrated YES NO Comments 5. Contacted the interpreter in the appropriate situation to help with Samantha’s concern. This is demonstrated by contacting the supervisor for assistance, filling out the form to request interpreter assistance, etc. YES NO Comments 6. Contacted the supervisor in the appropriate situation to help with Samantha’s concern. This is demonstrated through the candidate contacting the supervisor to inform them of the incident. YES NO Comments Assessor Declaration By signing here, I confirm that I have observed the candidate, whose name appears above, during the role play and demonstrated the skills outlined in this Observation Form (as shown in the video recording). I further confirm that the information recorded on this Observation Form is true and accurately reflects the candidate’s performance during the meeting (as shown in the video recording). Assessor’s name – Date signed – Assessor’s signature Scenario 3 – Jiemba Scenario 3 – Jiemba SCENARIO It is the end of the day, and the children are being picked up by their parents. You are putting up flyers in the bulletin board as Jiemba’s mother arrives to take him home. She greets you cordially but freezes when she sees the flyer that you are putting up—a celebration party in the Centre for Australia Day. Jiemba’s mother demands her son to be removed from the program and condemns the activity, remarking that it is a celebration of the persecution of their people. You and Sebastian try and calm Jiemba’s mother but without much success. The objective of this scenario is to communicate effectively and efficiently to address misunderstandings and respond appropriately. Roleplay Activity Steps to take: Get three volunteers to act as: Jiemba Jiemba’s mother Sparkling Stars supervisor Before the role-play activity, discuss and review the scenario provided above with your volunteers so you can prepare for the activity. In this role-play activity, your goal is to address Jiemba’s mother’s concerns regarding the celebration of Australia Day. Call on an available supervisor to help mediate and resolve the issue. Review the Observation Form CS 1.3 You are not required to complete this form; however, you are required to demonstrate all skill requirements outlined in this form. Review the form before starting the role-play activity so you can prepare adequately. Roleplay with Jiemba, Jiemba’s mother and the supervisor. Document the performance through video recording. The video recording must not be longer than 10 minutes. At the start of the recording, state the date and time. Save and submit the video recording. Use the filename: CHCDIV001 Scenario 3 Role Play Please complete and Upload below Evidence Upload OBSERVATION FORM CS 1.3 Candidate name – Date completed – Did the candidate demonstrate the following during the conversation? 1. Show empathy when addressing Jiemba’s mother. This is demonstrated through showing interest, being encouraging, being supportive, offering help, avoiding statements that minimise the other’s pain etc. YES NO Comments 2. Show respect when addressing Jiemba’s mother. This is demonstrated through maintained eye contact, active listening, body positioning (facing towards them), etc. YES NO Comments 3. Self-awareness of their own prejudice. This is demonstrated by removing personal feelings when talking to the person, etc. YES NO Comments 4. Self-awareness of their own stereotyping. This is demonstrated through carefully wording responses, avoiding using insensitive language, etc. YES NO Comments 5. Self-awareness of their own bias. This is demonstrated by displaying no favouritism based on race, gender, or social status YES NO Comments 6. Implement an effective solution to the issue. This is demonstrated by coming up with a compromise that both parties can agree to. YES NO Comments 7. Contacted the supervisor in the appropriate situation to help with Jiemba’s mother’s concern. This is demonstrated through the candidate contacting the supervisor to help mediate between the candidate and Jiemba’s mother. YES NO Comments Assessor Declaration By signing here, I confirm that I have observed the candidate, whose name appears above, during the role play and demonstrated the skills outlined in this Observation Form (as shown in the video recording). I further confirm that the information recorded on this Observation Form is true and accurately reflects the candidate’s performance during the meeting (as shown in the video recording). Assessor’s name – Date signed – Assessor’s signature Scenario 4 – Sebastian Scenario 4 – Sebastian SCENARIO Your shift is almost done. You are helping the other educators organise the area when you hear Sebastian make another offensive remark about a minority group. Working with him all day, you have heard him making quiet, snide remarks about the diverse people you and he interacted with today. You talked to him in an informal setting, as is the company policy, and attempted to dissuade him from continuing with his offensive remarks. He ignored you and continued through the day. The Sparkling Stars Early Years Learning Centre has a strict policy against this type of behaviour and, as company procedure states, if the person continues to be a problem, an e-mail to the supervisor is to be sent by the witness. An investigation will then be conducted, and disciplinary action will follow after reviewing the evidence as appropriate. 1. What do you tell Sebastian about his offensive remarks when you talk to him in an informal setting? 2. To whom should you report this issue? 3. Draft an email to the person you identified in Question 2 to report the issue. Use the space provided below. To: From: Subject line: Message: INSTEAD OF UPLOADING A VIDEO WRITE DIALOUGES BETWEEN THEM

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