Public health data are data routinely collected about populations. Public

One day on your rounds, you observe a technician respond to a patient’s question by rolling her eyes and answering in a frustrated, sarcastic tone. This seems inconsistent with what you know of the technician and her personality. As a leader who understands the importance of handling stress in appropriate ways, what should you do first? O Apologize to the patient, and confront the technician about her behavior immediately. Make sure she understands frustration and sarcasm are unacceptable ways to communicate with patients. O Find an opportunity to speak to the technician privately, so you can let her know you observed what she did and ask what is going on that would cause her to respond that way to a patient. O Plan a staff training session to review appropriate and inappropriate ways to interact with difficult patients. O Send the technician to counseling for stress management.

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