Q1. Describe what is meant by your duty of care

Q1. Describe what is meant by your duty of care to your clients concerning crisis management. Write 50-100 words. Q2. List five strategies you could use to maintain professional boundaries with clients and members of their care network. Q3. Describe two circumstances under which a worker can disclose confidential information to others in compliance with the law. Q4. Refer to your state or territory’s legislation and identify five professionals who are prescribed as mandatory reporters. Q5. For each type of crisis situation in the table below, identify at least two potential triggers or causes for the crisis and common behaviours that may be seen by a person in such crisis. Potential Suicide Triggers/causes Common behaviours exhibited by a person in crisis Threats to Harm Others Triggers/causes Common behaviours exhibited by a person in crisis Self-harm Triggers/causes Common behaviours exhibited by a person in crisis Q6. Before you did this course, what were your assumptions about crisis situations, and how has your understanding of crises changed now you have more knowledge of the subject? (Write 50 words or more). Q7. a) What are some common assumptions that you have heard people make about people who are at risk of a crisis? List two notions people may have and why this may be the case. b) Why can assumptions about people at risk of a crisis be dangerous to believe? Q8. Access your workplace or work placement’s policies and procedures for crisis management and answer the following questions. Attach a copy of these if your supervisor gives their permission. a) Describe your workplace’s critical incident procedures. b) Discuss your workplace’s policies and procedures for facilitating emergency interventions. c)How does your workplace address safety concerns in its policies and procedures? Q9. Look at a code of practice used in your workplace or one on the internet related to crisis management. Write down the name of the code of practice and where you accessed it from, and describe two responsibilities included in the code of practice you have accessed and how this does, or will, apply to you at work. Q10. You are working as a Community Services case worker at First Access. Recently, you have been promoted to become one of the team managers. One day while you are at work, a man wielding a knife comes into your workplace and threatens to harm a client. Read First Access’ HS9 Critical Incident Planning Policy and Procedure. Answer the questions below: a) Is this situation an example of a critical incident? b)Fill in the table below to explain how you would respond to this situation, following the HS9 Critical Incident Planning Policy and Procedure. Assess the urgency of the threat Evaluate the situation Assess the area Ensure safety of self and others Contact emergency services Seek medical treatment Q11. You are working as a Community Services case worker at First Access. Recently, you have been promoted to become one of the team managers. One day, you are working with a client, Veronica, aged 12. Veronica has been participating in a drug and alcohol rehabilitation program for teenagers run by First Access. One day, she informs you that the fitness coach in the program took photos of her while she was getting changed and touched her in a sexual way. Read First Access’ HS2 Incident, Injury, Trauma and Illness Policy and Procedure. Answer the questions below: a) Is this situation an example of a reportable incident? b) Fill in the table below to explain how you would respond to this situation, following the HS2 Incident, Injury, Trauma and Illness Policy and Procedure. Report the incident Contact emergency services Seek medical treatment Q12. Discuss the referral process used at your workplace for clients and how you can provide them with options to access services for additional support. Include the steps involved in making a referral. Q13. Under what circumstances should you seek assistance from your supervisor in a crisis? Provide two examples. Q14. a) Explain how crisis situations can impact a worker and why debriefing is so important. In your answer, discuss how group debriefings can also be beneficial. b) Identify at least three things you can do to minimise stress-related responses and symptoms after a crisis situation (excluding debriefing). Q15. Domestic and family violence takes many forms. Read the following crisis scenario. Identify five examples of domestic violence in the crisis situation. Myra, 26, met her boyfriend Paul, 42, online last May. He was very attentive from the beginning, taking her on romantic trips and buying her gifts. After a few months, he began to control Myra subtly. He asked for her phone password (to use her Spotify account) and began secretly checking her phone every day. Then, he began to message her friends, pretending to be Myra, telling them she was too busy to catch up with them because she was in love. When Myra saw the messages, she thought it was strange and questioned Paul. At first, he said it was just a joke. When Myra tried to create a boundary by asking him not to use her phone again without her permission, Paul became very angry. He started shouting at her, saying, “WHY? What are you hiding? Who else are you sleeping with?” After that, Paul kept accusing Myra of sleeping around and calling her derogatory names. He started to follow her when she went out, telling her he was just making sure she wasn’t cheating on him. He became jealous and angry when Myra would spend time with other people, including her family. He tried to make her feel guilty, saying things like, “When you abandon me to spend time with your mother, it makes me want to kill myself”. In the end, Myra started to feel so stressed by his demands that she started making excuses not to see her family and friends. One day, Myra’s cousin Mike was visiting town from overseas. Myra had not seen him for many years. She agreed to meet Mike at a caf?? for a coffee at 10:00 a.m. At midday, Mike left. It was great to catch up after so many years! Three hours later, Myra arrived home. Paul was waiting for her. He grabbed her and held a knife to her throat, demanding to know where she had been. He said he would kill her and himself if she ever left him. Q16. Child abuse takes many forms and can occur in different families or communities. Read the following crisis scenario. Identify five indicators of abuse in the crisis situation. Hannah, 12, was referred to First Access three months ago by her elite girl’s school as a behavioural support strategy. Hannah has a long history of running away from home, wagging school, being anti-social, and sometimes aggressive. Her mother says she is out of control and that she is at her wits end. Hannah says she does not want to attend First Access and is usually quiet and withdrawn during her appointments, often picking at her hair or chewing all around her nails. You can see the beginnings of a bald patch over Hannah’s left ear. This is the first time Hannah has attended an appointment in almost three weeks as she has been in hospital and recovering at home from a mystery illness. It is an unusually warm day for the time of year, and you can see several bruises of varying sizes and colours and what looks like cuts on Hannah’s arms where she has pushed up her long sleeves. When you ask her what has happened, Hannah quickly shoves her sleeves back down, mumbles, ‘Nothing, nothing’s wrong’, and fixes her gaze out the window, refusing to make eye contact.

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