Scenario 1 Naomi Greenway is 27 years of age and

Scenario 1 Naomi Greenway is 27 years of age and loves travel and photography. Despite this, she has anxiety about meeting new people and socialising because she lost her hearing in both ears due to a severe infection that occurred when she was a teenager. She feels that if she had this condition from birth, she would cope ok, but she struggles with the fact that she could hear perfectly before the illness occurred. Her world changed, making it hard to develop, learn and grow alongside her friends and siblings. Her family are very supportive, and she lives in a loving, caring environment with her parents Rachael and Bruce. For her anxiety, she was given a support animal. She’s had Peanut, her Corgi since he was a puppy, and he goes everywhere with her. Naomi is coming around to the idea of getting out of her comfort zone and becoming more involved in her local community. Naomi is also wishing to work a couple of days a week. She is now interested in trying new things to get her out of the house more often. You have been asked to work with her on investigating and recommending some options that may be ideal for her. When reviewing Naomi’s support plan, you notice that she likes animals, which is also something you both have in common. Scenario 2 It has been 6 months where you have been working and supporting Naomi. She has been active with her community supports. Although she keeps to herself most of the time when participating in her activities, she has made new friends and who respect her space within her community support groups and the agencies that she joined. During your fortnightly catch up meeting with Naomi, she informs you that she would like to start looking for part time work either paid or voluntary. She has told you that her key interests would be any type of employment in the creative arts or photography industry and that she has very good computer skills, including a typing speed of around 60wpm. Her second option would be to work with animals. Naomi would prefer to work from home or as independently as possible. She is willing to travel, however, it must be within a 10km radius of her home. If there is no option to work from home, she prefers a quiet working environment with minimal disruption. She has trialled voice-to-text apps and other closed caption technologies with mostly high success, she also uses amplified telephones. Naomi is concerned about the following: Social interactions, e.g. she is afraid of exclusion from work colleagues Negative attitudes from co-workers who may not understand hearing loss, e.g. do not want to repeat themselves; or may think she is being rude by not responding to a person, if she is not aware she is being spoken to. Limitations of where she works, e.g. she does not want to work in front of the public, because she is worried about ‘Peanut’. She would like to know how you can support her. Scenario 3 It has been 2 weeks since you met with Naomi and one of the organisations you reached out to from your research (in Activity 2) are eager to offer Naomi a work trial for a short shift. The contact details you have been provided with are: Samantha Long Supervisor Phone: 02 4555 6..g@(yourorganisation).com You contact Naomi and let her know of the good news. She is excited and asks you to facilitate the initial contact with the organisation. She has given you consent to provide the organisation the required information they will need to support her to commence the work trial. On behalf on Naomi, advocate for her and ensure key details are included in your email to facilitate a smooth transition for Naomi to commence with the organisation. Scenario 4 Naomi has had a successful work trial and is employed 2 days per week part time. It has been 4 weeks since the start of her employment. Your supervisor (Joyce Kiehne) has advised you that she received an email from Naomi and that whilst it’s going well and she is beginning to enjoy her role, Naomi would like to go discuss some issues she has been having in the workplace. Joyce has set up a time for the three of you to meet and discuss Naomi’s progress and, as part of this review meeting, see what else can be implemented to support her. Scenario 5 It is five (5) months later and Naomi has settled well into her role. Over this time, there have been adjustments made to her work environment and the company has purchased an Amplified Phone for Naomi. Additionally, they have also installed a cloud based instant messaging system for the team to communicate online. The company has provided feedback telling you that Naomi is a stellar employee who works efficiently, with diligence and they are very pleased with her work. Today you have met with Naomi for your regular progress meeting. . She tells you that her work colleague Samantha was the person who initially complained about having Peanut at work. Naomi advises that Samantha makes her feel uncomfortable while on the job which increases her anxiety. When you ask her to elaborate further, she says that Samantha doesn’t acknowledge her, avoids speaking to her altogether and it makes her feel out of place and uncomfortable. It sometimes feels overwhelming, and it gets to the point where she does not want to continue going to work. She’s too afraid to tell her work supervisor because she doesn’t like confrontation. As a consequence, Naomi has advised her employer that she will not be attending her 2 shifts this week as she is unwell. You validate Naomi’s concerns and let her know that you will need to seek support from your supervisor and that you will let her know the outcome of how this can be addressed once you have received advice. Naomi Greenway (Community Support Plan) Community Support Plan Template The Client Interests and ideas Based on the client’s Individualised Care Plan and your meeting with them, name and describe their interests. Abilities Based on the client’s Individualised Care Plan and your meeting with them, list and describe the things the client is capable of doing. Preferences Describe the client’s preferences, stating how they prefer things to be done. Cultural or religious needs Identify any additional considerations to meet the individual’s cultural, traditional, or religious needs. Barriers and strategies to overcome them Identify any barriers to social inclusion and participation and describe strategies to overcome them. Assistive technology needs Name and describe assistive technologies required. Other List here any other areas identified in the meeting with your client that is not already listed above, such as advocacy support needs, assistance pets, family, or medical assistance, etc. Community Services Research available community services relevant to the client’s community and social needs. Provide at least three examples of each. Networks and services List three relevant networks and services available for this client. (Include websites where applicable.) Community programs List three programs available in the community that are suitable for this client. (Include websites where applicable.) Community agencies List three community agencies within the community that are relevant to the client’s needs. (Include their websites and/or contact details.) Transport services List two community transport services that are available. (Include their websites and/or contact details.) Suppliers of assistive technology List two services that supply assistive technology that this client would need. (Include their websites and/or contact details.) Implementation Key people Who will be involved with implementing this strategy? List all personnel, including family and other carers, that will be involved. Next steps How will this plan be implemented and monitored? List all the steps you need to take to implement the plan. Appendix C – Naomi Greenway (Workplace Participation Plan) Workplace Participation Plan Template The Client Interests and ideas Based on the client’s Individualised Care Plan and your meeting with them, name and describe their interests. Abilities Based on the client’s Individualised Care Plan and your meeting with them, list and describe the things the client is capable of doing. Preferences Describe the client’s preferences, stating how they prefer things to be done. Cultural or religious needs Identify any additional considerations to meet the individual’s cultural, traditional, or religious needs. Barriers and strategies to overcome them Identify any barriers to social inclusion and participation and describe strategies to overcome them. Assistive technology needs Name and describe assistive technologies required. Other List here any other areas identified in the meeting with your client that is not already listed above, such as advocacy support needs, assistance pets, family, or medical assistance, etc. Community Services Research available community services relevant to the client’s community and social needs. Provide at least three examples of each. Networks and services List three relevant networks and services available for this client. (Include websites where applicable. Community programs List three programs available in the community that are suitable for this client. (Include websites where applicable.) Community agencies List three community agencies within the community that are relevant to the client’s needs. (Include their websites and/or contact details.) Transport services List two community transport services that are available. (Include their websites and/or contact details.) Suppliers of assistive technology List two services that supply assistive technology that this client would need. (Include their websites and/or contact details.) Implementation Key people Who will be involved with implementing this strategy? List all personnel, including family and other carers, that will be involved. Next steps How will this plan be implemented, monitored, and reviewed on a regular basis? List all the steps you need to take to implement the plan.

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