You are a Health Information Manager at CareLink Hospital, a

Scenario Trudy is a 37-year-old female with Motor Neuron Disease. She has tremors and a loss of sensation in her hands and legs. The tremors can cause large, sudden movements. She uses a wheelchair. She has moderate dysphagia but is still able to chew and swallow but eats very slowly. Trudy is expected to lose the ability to swallow within the next few years. She also suffers from occasional bouts of depression due to the rapid onset of her disease. Trudy is very close to her mother, Fiona, who is her caregiver. Trudy loves hip-hop music and still goes clubbing occasionally with her mother on a Saturday night. She was a DJ prior to her diagnosis and loved parties and socialising. She has a great memory, remembering the names of all the staff and people she sees around the facility when she visits for appointments. When Trudy met with Dr Price, she expressed a desire to return to DJ work. One of the actions recorded in her Individual Action Plan (IAP) was to support Trudy in researching what options might be available to help her do this. Trudy has a low level of computer literacy and needs to learn the skills to use a computer, conduct online searches and organise a DJ performance. You, Trudy’s personal care worker, will document the plan in her Case Notes and update her individual support plan. Set up for the role play: Get dressed as if you are going to work, ensuring your appearance is in line with Banksia Care’s Code of Conduct Policy and Procedure. Ask a friend, family member or colleague to act as Trudy Lyons, Brief your volunteer on the scenario and action plan. Give them a copy of the Participant Instruction Sheet Download Participant Instruction Sheetto read (to help them play their role and character effectively). Explain to your volunteer how the discussion will run and answer any questions they may have about the role they are playing. Make sure they are clear on how they can contribute to the meeting and the discussions. Do this before starting the role play. Set up a space that replicates a meeting area e.g. a quiet space that allows for discussion with a chair for you both, and if available a table. Alternatively, if your volunteer is unable to meet face-to-face, set up the required equipment to complete the task using a video conferencing tool or app such as Microsoft Teams, Google Meet or Zoom etc. 3. Complete the role play: Following Banksia Care policies and procedures. Consult with Trudy and use the Individual Support Plan (ISP) to guide your discussion. This will include: Assessment of current situation including: Strengths, concerns, goals and safety issues. One goal and action for the skill development. Record your role play and submit the video for your teacher to mark. Aim to keep the role play (and recording) under 8 minutes. Note: you will submit the completed Individual Support Plan in the next question. During the role play, your teacher will be looking to see that you can: demonstrate professional conduct while in the workplace use a positive, person-centred approach when interacting with the client identify the client’s personal strengths to include them in the Individual Support Plan (ISP) identify the goals of the client to include these in the ISP identify and plan for skills development to include them in the ISP identify resources that will utilise the client’s strengths and help them achieve their goal demonstrate regard for the client’s rights and dignity when choosing activities and strategies use industry terminology while working with the client demonstrate you understood what consent is and gain it from the client when creating the ISP recognise the signs of abuse and reported them according to organisational policies and procedures. OP1 Demonstrated professional conduct while in the workplace. OP2 Used a positive, person-centred approach when interacting with the client. OP3 Identified the client’s personal strengths to include them in the Individual Support Plan (ISP). OP4 Identified the goals of the client to include these in the ISP. OP5 Identified and planned for skills development to include them in the ISP. OP6 Identified resources that will utilise the client’s strengths and help them achieve their goal. OP7 Demonstrated regard for the client’s rights and dignity when choosing activities and strategies. OP8 Used industry terminology while working with the client. OP9 Demonstrated they understood what consent was and gained it from the client when creating the ISP. OP10 Recognised the signs of abuse and reported them according to organisational policies and procedures.

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