You are the lead educator at Burrumbah Early Learning Centre.
You are the lead educator at Burrumbah Early Learning Centre. As a part of your role, you are responsible for overseeing the waitlist applications for new families. Today the service received a voicemail from Louise, who would like to enrol her 4-year-old son, Jasper. She has left the following message: “Hi, my name is Louise, my 4-year-old son Jasper and I have recently re-located to just south of Canberra from Perth. I will be studying at CIT part time, and I really need care for my son starting from next semester. I would like two days a week. Please call me back on 0401 000 000.” You have called Louise back and explained the information above. She requests to make an appointment with the nominated supervisor to have a tour of the service in two weeks’ time. Louise mentioned she doesn’t like getting too much information verbally, as she finds it hard to remember all the details. During the waiting list tour of Burrumbah Early Learning Centre two weeks later, Louise mentions that Jasper has recently been diagnosed with global developmental delay. She also mentions that she and Jasper have no family in Canberra, and that Jasper has been asking to play with other children, but Louise doesn’t know anyone here to ask for Jasper to have a play date with. Louise does extended breastfeeding with Jasper at night, and she has mentioned other parents sometimes become uncomfortable when they learn this. She asks if you know any local programs that she could access to get support for Jasper and where he can play with other children. After talking with the director, you decide to collate some electronic information for Louise to read about government and community services she may find helpful. Type of service/program Name of service/organisation Summary of why the service/program could be useful for Louise and Jasper Describe any eligibility criteria for these services Breastfeeding friendly play group/s Australian Breastfeeding Association Breastfeeding Australia- https://www.breastfeeding.asn.au/ ACT Playgroups https://playgroupact.org.au Breastfeeding Australia provide support to mothers and their families about breastfeeding. The program could be useful for Louise as she mentioned earlier verbal information can be a lot for her to remember breastfeeding Australia has an online information hub, 24hr breastfeeding helpline, live chat options, a mum2mum app and face to classes and other online resources that can be printed. ACT Playgroups is a not-for-profit organisation that supports the community and benefits of playgroups for all families. Louise and Jasper could use this program to connect with other families. Breastfeeding mum All families and children throughout ACT can join the program. Early intervention services National Disability Insurance Scheme https://www.ndis.gov.au/ The NDIS provides support to eligible people with intellectual, physical, sensory, cognitive, and psychosocial disability. Early intervention supports can also be provided for eligible people with disability or children with developmental delay. Age requirement for children- 0 To 9 Residence requirement- Australian Citizen, permanent resident or protected special category visa holder. Government service for health, social and welfare services Services Australia https://www.servicesaustralia.gov.au These services provide access to health care, financial support, and social services that can assist Louise and Jasper in their daily lives. Australian Permanent residents and Citizens CIT services for students CIT self service http://sitselfservice.cit.edu.au CIT offers various support services for students including childcare options and community programs that could help Louise connect with other parent students. Students who are enrolled in studying at CIT Consider what you know about Louise’s cultural background, social circumstances, Jasper’s range of abilities and disabilities as well as their rural location. a brief email that shares the list of support services with Louise. Your email must: Name of service/organisation and provide a weblink to relevant information Summary of why the service/program could be useful for Louise and Jasper Describe any eligibility criteria for these services Be written professionally and culturally appropriate. Dear Louise, I hope you are well.
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