1.      Using the table below outline cultural considerations, history, and special needs that

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1.      Using the table below outline cultural considerations, history, and special needs that a complex case manager will need to be aware of in relation to CALD and ATSI populations. Give one example for each group of a protocol that must be followed in relation to that group. 

Client group Consideration for complex case management, including history and relevant special needs Protocols that must be followed; one example for each group
CALD people    
ATSI people     

2.      Explain each of the following terms and how they can impact on complex case management.

Family structure  
Family dynamics   
Communication within the family   
Decision-making  

3.      List three relevant documentation protocols that a case manager should adhere to in relation to complex cases. 

4.      Describe one example of a professional boundary and a personal boundary that should be adhered to by a case manager coordinating a case for a client with complex needs. 

5.      

SCIENCE
HEALTH SCIENCE
NURSING
BUSSINESS CHCCSM006

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