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Asked by BaronAntPerson342

David, a Charge Nurse brought forward a complaint regarding a conflict in relationship with
Staff Nurse Catherine.
David reported that over a period of six months, since his appointment to the unit, tension
continued to escalate between him and the Staff Nurse. At the time of the complaint, he
indicated that he felt that he was working in an unhealthy, hostile environment. David could
not identify when the conflict began but recognized that an on-going deterioration of the
relationship had resulted and that a series of small events contributed to the problems.
The two nurses were no longer speaking directly to each other unless absolutely necessary. The
other staff members noticed that communication was significantly impacted and even
information regarding patient care was shared with limitations.
David reported that he and Catherine had very different work styles and approaches to patient
care. David reported feeling that Catherine was a strong personality that others avoided for
fear of disapproval or reprisals. He felt as though he was excluded from the group of seasoned
employees because he was new to the unit, essentially an outsider. Furthermore, David felt
that a power imbalance existed and that Catherine held a great deal of influence over others,
regardless of the fact that he was in a leadership position. Additionally, he believed that
Catherine did not complete her work, and this perception contributed to the conflict.

Questions:
1. What is the impact of the conflict?
2. How will you mitigate conflict and negotiate?

SCIENCE
HEALTH SCIENCE
NURSING
NML CM2263

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