Activity 14: Review of health and wellbeing goals Choose one client from Activity 13 and

Activity 14: Review of health and wellbeing goals Choose one client from Activity 13 and as needed, ask your Workplace Supervisor if you can access the client’s documented wellness plan (or similar) to confirm the steps and goals agreed on, and to see when the goals are expected to be reached. Now imagine you are the staff member that will check whether the client is on track to achieving their wellness goals. Draft a script you could use in either a face-to-face meeting or over the phone, depending on the review strategies put in place with the client, that shows what you would say and do to: · measure the client’s progress towards their wellness goals, and the effectiveness of the arrangements agreed on to support the achievement of the goals · acknowledge and celebrate the client’s progress · support the client to identify new directions and strategies (in particular if no progress has been made, or changes have been negative) · encourage motivation and support positive change · empower the client to identify the need for specialist advice, and how this advice should be obtained if they are not achieving their wellness goals (based on actual options in the host organisation’s local area). Remember privacy and confidentiality principles when completing your script and do not include any information that could identify the client that you have worked with and that you are preparing the script for. >attach script here> Activity 15: Assess client needs and determine services Identity two clients with coexisting needs to work with in your organisation. Ask your Workplace Supervisor to help you identify suitable clients. Seek permission to work with the clients, then arrange an assessment interview with the client, family and/or carer. In each assessment interview you will need to: · provide a thorough overview of the assessment process to the client, family and/or carer · use approved workplace assessment tools · encourage and empower the client to advocate and prioritise their own needs · identify and define the client’s needs (and risk factors) · provide the client with service information and document assessment outcomes according to the organisation’s protocols · perform an evaluation of the assessment process through obtaining feedback from the client, family and/or carer. Please note the assessment interviews you conduct must be supervised. It is also important to conduct a form of assessment the organisation provides. This might include, for example, an intake and initial assessment, a periodic assessment to identify a person’s changing needs, or an assessment in response to a change in a client’s personal circumstances or condition. You are not expected to complete a specialised assessment or any assessment outside the scope of a community services worker job role. Use the template that follows to document the assessment process. Be careful not to identify clients or their family members or support workers. Use initials or a first name only to refer to people. You may also use a fictitious name to represent an individual. Client 1 Client 2 Assessment preparation How did you locate client information? Were you required to seek information or clarification from others? If so, explain why? What existing client information was available? What assessment tools did you use? Why did you select these particular tools? Describe how you arranged the assessment with the client, family and/or carer (including obtaining client consent). What organisational process, policies and procedures did you need to follow? Analysis of needs and collaboration List the team members involved in the client assessment and their role and responsibilities. Explain how you empowered the client to identify their own needs and goals. What information was used to assess client needs? Describe the issues and risks identified during the assessment. Determining services What types of strengths-based service delivery options were developed for this client? Explain your approach and consideration in determining these options. Describe how you coordinated with team members to implement services. What methods of encouragement were used to support client decision and autonomy? Reporting requirements Describe the documentation and reporting process used to record client outcomes, feedback or progress. Activity 16: Monitor success in meeting client needs Complete the following set of questions for a client that is already receiving services – this is likely to be a different client from those that you worked with in Activity 15 as they will need to have been receiving services for long enough for a review process to have been undertaken. You should make task through discussions with co-workers and your supervisor, and a review of the client’s case notes. You may also like to discuss with the client themselves however check with your Workplace Supervisor before you make Question Response How was the service delivery process monitored? Include who was involved in the review, tools used etc. What was identified in the review and evaluation process? Include outcomes or issues identified. Describe at least one way that this process could be improved. For example, is there a way that this task could be more effective? Activity 17: Feedback and self-evaluation of own performance For this task you are required to seek feedback from the client, their family and/or carer that you worked with in Activity 15, using the feedback form provided in the Appendix at the end of this document. You are to ask them to fill out the form with honest responses. If your clients prefer to provide their feedback verbally, you can sit with them and fill out the feedback form yourself. Attach or embed the completed client feedback forms below. Client 1 Client 2 Once you have received feedback, reflect on the feedback and your own self-assessment of your work performance during this task, then answer the questions that follow: What insight did the feedback give you about your work performance? What do you think you did well? Explain your answer. What do you think needs improvement? What will you do differently next time? Activity 18: Crisis support Write a reflection about a time you recognised signs that things were not going well for a client. This might include, for example, a time you noticed worrying changes in a client’s behaviour, mannerisms, body language, demeanour or were present when staff alerted you to these things and the likelihood of crisis intervention been needed. Depending on the support services provided by your host organisation it could also include absconding or wandering, the organisation’s policy related to crisis intervention will outline what is considered a crisis. Detail in the reflection: · any safety risks that arose in the situation · how you (or staff) minimised the risks · what support was given (this might include emotional, financial, medical, psychiatric, housing or relate to other material needs etc.) · whether an emergency response was initiated · whether the situation required the need for supervision and debriefing. Do not include any identifying information such as names in your reflection. If you were not involved in crisis support, your reflection must instead detail: · the personal risks that arise in crisis support · how you can minimise risks to self in crisis support work · situations that require the need for supervision and debriefing · plans for supervision and debriefing. Activity 19: Collaborate with external service providers Document your experience of collaborating with three external individuals or groups as part of your work placement. You are to record your experiences using the templates provided below. Service provider 1 Service provider Date Collaboration methods Key member involved Duration – i.e. period of time Outcome Benefits Challenges/ limitations Improvements General comments Service provider 2 Service provider Date Collaboration methods Key member involved Duration – i.e. period of time Outcome Benefits Challenges/ limitations Improvements General comments Service provider 3 Service provider Date Collaboration methods Key member involved Duration – i.e. period of time Outcome Benefits Challenges/ limitations Improvements General comments Activity 20: Community program This task has seven parts. You must complete each part. Part A Talk with staff, relevant supervisors and/or your Workplace Supervisor to identify a potential community program the organisation, and its’ clients would benefit from. The program must not be currently provided by the organisation. The new initiative may be a one-off or ongoing program and may be held at the organisation or externally. Ideally the program will be able to cater for up to ten clients at a time, however depending on client needs and the identified program, this can vary. List the ideas shared in the space below. If staff are unable to contribute or the service does not have any upcoming new initiatives or programs, you can investigate and identify your own option that could potentially meet the needs of clients accessing support services at the organisation. Unless otherwise specified by the organisation, imagine you have a budget of $2000 (this must also cover staff costs). If additional money is required, this will either need to be obtained through a community grant or from participants. Part B Make a plan for consumer participation and engagement so clients can be involved in the decision-making process for the development of your service program. Use the template (on the next page) to make plan. Complete each section of the plan based on the one of the options listed in Part A of this activity. Engagement plan template Engagement plan What is the scope of your program to be developed? What is the objective of the program? How does the proposed program align with the overall objectives of the organisation? What impact will this program have on service delivery in the organisation? What is the profile of those who will be accessing the program? What is the purpose of the client consultation? Identify at least two barriers to client engagement that might affect how clients participate in the program. Identify how these barriers will be addressed. Barrier 1: Actions to barrier 1: Barrier 2: Actions to barrier 2: Other barriers: Actions to other barriers: What resources are required for consultation session? Resources: Costs related to each resource: What is the strategy for receiving ideas and feedback from clients? What is the strategy for obtaining client participation in the development and/or implementation of this program? What is the strategy for valuing and supporting the diversity of client backgrounds? Where and when will the client consultation take place? Venue: Time and date: Expected duration: Are there any other stakeholders who should be consulted? Who are they? What arrangements will be made for other stakeholder consultation? Part C Investigate the needs and preferences of the clients who will attend your program. Record your findings in the table that follows. What client needs were identified? What client preferences were identified? How will diversity be supported? How will clients participate in the development and implementation of the program? Provide a description of the program that will run. Include an agenda if required.

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