Case Study: Molly McConnley arrives at Pearson Physicians Group without an appointment at 3:45 P.M.

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Case Study:

Molly McConnley arrives at Pearson Physicians Group without an appointment at 3:45 P.M. She is complaining of radiating pain in her left leg
and is visibly walking with a limp. Dr. Miller agrees to see Ms. McConnley because his last patient for the day has just checked out. While Dr.
Miller is examining Ms. McConnley, Samra 

Review the Case Study above  and explain what steps you will take in order to collect payment from Molly
McConnley. What would you do if Molly cannot pay in full? What would you do if the patient cannot pay at all? Then explain the steps you will
take in order to prevent this from happening in the future with other patients.

Belkorich, the medical assistant, begins to create a new encounter form for her: Samra realizes that
Ms. McConnley owes Pearson Physicians Group $328 for a procedure that was performed. No payment has been made to Ms. McConnley’s
account for the past two months.

SCIENCE
HEALTH SCIENCE
NURSING
MAA 104

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