CHCCDE010 Develop and lead community engagement strategies

CHCCDE010 Develop and lead community engagement strategies to enhance participation Read the case studies and answer the questions that follow: Case Study D – Consultation The following is a transcript of a private discussion with stakeholders regarding plans for a new factory. Organiser: So I wanted to take this chance to explore your thoughts on the plans. These will be considered when we make the final decision whether to go ahead or not, which should be made in the next two months. Does anyone have any thoughts on it? Mandy: I know it will be good for employment, but I’m worried about it will affect us residents nearby. Organiser: How do you mean? Mandy: There will be more traffic, and it could be making noise at all hours of the night. Organiser: I believe that it will close at 8pm each night, but I can double-check that for you. I hear your concerns about traffic – you’re saying that your area might become busier than usual? Mandy: Exactly. I’ve got kids – they’re five and seven. We live on Silver Street, which is usually quiet… Organiser: Go on. Mandy: At the moment, it’s safe for them to play outside and cross the street by themselves. If we have all these cars coming through, it might not be. Organiser: I see, thank you for your point. Does anybody else have any thoughts? Han: I think on balance, it will be good for the area. Yes, we’ll be busier, but there’ll be a lot of positives too. Organiser: What sort of positives? Han: Well, people won’t have to travel so far to work. Other companies might start to invest in the local area. The empty space will finally be put to use – there are plenty of upsides. After the meeting, the organiser gives Mandy, Han and other participants surveys to fill out in order to formally gather their feedback. He also gives them his work phone number and the address of a website where they can continue to discuss the issues. Case Study E – Group meeting A week later, another meeting is called to discuss the proposed factory. This time, the organiser invites the participants to write- a summary of their complaints with the plans. Organiser: So what is your main issue with the factory? Lisa: The way it will damage the environment and pollute the nearby river. John: Who cares about this environmental nonsense? We need to get onto the important points, like the noise and traffic. Lisa: I care about it. Organiser: I think Lisa’s got a point, John. I’m going to write down ‘environmental impact and pollution’. John: Fine, but it won’t make any difference. We all agree that the noise will be a problem though, don’t we? Charlie: I’m not so sure. I think you’d have to live right next to it to hear anything, which doesn’t affect most people. John: It would affect me. Charlie: Yes, but you’re about ninety. You probably go to bed a four o’clock, so it wouldn’t keep you awake anyway. Organiser: Let’s keep this civil, please. John, you have a point about the noise. I’m adding that to the list. Charlie: Idiot. Organiser: I don’t want to hear any more of that, or we’re going to have to bring this session to an end. Now Charlie, do you have any points you want to add rather than criticising John’s? Charlie: I’m concerned about what happens if there’s an accident. Will the whole town get shut down? Organiser: That’s good point, it ties into Lisa’s point about the environment earlier. I will find out what sort of risks are posed by it and give you the answer at our next meeting. Case Study F – Survey responses You received 13 responses from a survey on the proposed new factory. People were asked their thoughts on the proposal (very positive, positive, undecided/neutral, negative or very negative.) They were also asked to give a brief reason. Ø Undecided: Need more information Ø Positive: Good for employment, good for the economy Ø Very negative: Not the right type of neighbourhood for factory, will lower house prices Ø Negative: Think this will hurt the town’s image, but prepared to be proven wrong Ø Positive: My son is looking for a job – this will be good for him Ø Very negative: I live right next to the factory, and my routine will be completely disturbed by noise and traffic Ø Undecided: Pros and cons on both sides; might harm environment but could bring jobs Ø Very positive: More business means better roads, facilities and shops Ø Negative: Will be a huge eyesore, hurt potential tourism Ø Positive: Good to see big companies paying attention to the town – we should embrace them, not drive them away Ø Negative: All the jobs it brings will be low-paying Ø Negative: The environmental consequences will be terrible – will pollute rivers and nearby woods Ø Undecided: No strong opinion either way. Question 1: Give an example of each of the following communication methods that the organiser used to promote participation: · Active listening · Clarification . Reflection Question 2: How did the organiser manage expectations? Question 3: What tools did the organiser use to undertake the engagement activity? Question 4: What roles did the organiser plan in the engagement activity? Question 5: How did the organiser encourage constructive criticism? Question 6: How did the organiser encourage respectful discussion? Question 7: Count and document the number of responses for each category. Question 8: Summarise the feedback for both the positive and negative sides

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