Part A – Technical (Hard) Skills For

Part A – Technical (Hard) Skills For each of the job duties below, describe the hard skills/technical knowledge you possess that will help you perform it. Each answer should consist of 1 to 2 complete sentences. An example has been provided for you. Job Duty Hard Skill/Technical Knowledge Inputting updated information into system. EXAMPLE: I learned Greenway and other patient software during my classes at UMA. Setting up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages. Verifying patient data. Assembling/creating charts for new patients. For billing purposes, enter charges for daily reconciliation. Constructing insurance copies for proper insurance verification. Part B – Soft Skills For each of the job duties below, describe the soft skills you possess that will help you perform it. Each answer should consist of 1 to 2 complete sentences. An example has been provided for you. Job Duty Soft Skills Communicating with practitioners clearly and accurately. EXAMPLE: I have great interpersonal skills from working in fast food restaurants where I had to give instructions to employees. Handling patient concerns. Communicating in a cordial, professional manner with patients via phone and in person. Providing back up to all front office positions: check in, check out, and medical records. Assisting patients via scheduling to obtain appointment as a first time patient and handling of reschedule list when necessary. Maintaining correspondence, including: progress notes and new patient packets.

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