Sammy has autism. As part of his

Sammy has autism. As part of his activity program, he goes swimming in the local pool at 10.30 am every Tuesday and Thursday. He enjoys swimming but has started to exhibit behaviours of concern when his worker James accompanies him into the change rooms. He will change when no one else is in the room, but as soon as someone else enters he becomes verbally abusive to them. James discussed the behaviour with Sammy and they agree it needs to change. 6a. explain how might an individual’s behaviour of concern express an unmet need? 6b. Why is it important to work as a team to be able to identify signs and indicators of unmet needs? 6c. Explain how you work within your team to identify customers unmet needs? List three environmental factors that may contribute to a customer’s unmet needs? What are the referral procedures in your workplace to help a customer with unmet needs? Your organisation will have guidelines about reporting requirements. List four.

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