Scenario: During the peak of the pandemic,

Scenario: During the peak of the pandemic, the Adult Primary Care (APC) and Adult Urgent Care (AUC) clinics at Wakefield General Hospital (WGH) adopted a temporary plan to have the staff nurses screen and triage patients using telehealth services. The purpose was to limit the patient population from exposure to infection while still meeting patient needs. Patients requiring in-person assessments or interventions were directed appropriately, following the recommended guidelines. The APC and AUC services ended their telehealth screening and triage appointments four weeks ago. Community transmission rates related to the pandemic are down, though masks are still required in healthcare settings. Since the end of telehealth appointments for APC and AUC, there has been a 10% increase in missed appointments. Follow-up calls were made by the nursing staff to reschedule appointments. The patients were asked about their reasons for missing appointments. Patient reports of missing appointments included: Problems with transportation “Forgot” about the time, Something else came up, Felt better Directions: Conduct an organizational assessment using a SWOT analysis. Assess the situation at WGH and the potential for adding telehealth services to the APC and AUC clinics. Need Identification: Using the missed appointments scenario given above as an initiative, address according to the scope of practice as a population health nurse. Assessment: Conduct an assessment related to the chosen need and appropriate for chosen scenario. Diversity, Equity, and Inclusion: Explain how to incorporate diversity, equity, and inclusion (DEI) into assessment. Factor Analysis: Analyze various factors within the assessment to prioritize findings from the most critical to the least critical. Evidence Integration: Justify analysis using evidence from scholarly sources to inform and support claims. Innovation Opportunities: Identify opportunities for technological innovation, providing a summary of the reliability of at least one of these opportunities. Communication and Information Management System Needs: Explain the needs of any communication and information management systems related to your chosen scenario.

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