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Chapter 3 Review Questions 

3) the 5 management functions are; ï‚·

 planning 
 organizing  
directing ï‚·
 coordinating 
 controlling 

4) ï‚·

 Effectiveness = Doing the right things 

o  

Efficiency = Doing things right 

o 

7) Some ways an administrative professional can take initiative in a new job are; ï‚· Listen, take notes, ask questions ï‚· Inquire about further information ï‚· Learn more about your job, and how your manager expects you to perform your job

 12) The advantages of keeping the work you have in progress carefully organized is

 15) What you can do, before starting a task, to ensure the work is done right the first time, is to plan each task before you being, focus on exactness of the details as you perform, then check each task for correctness and completeness before you release it. 

17) Three ways to avoid interruptions before they occur are;  Practice avoidance by organizing the office in such a way that to deter co-workers from socializing  Relocate noisy equipment away from your station  Re-route calls and such to a fellow administrator so you can focus on the task at hand 

19) You should discourage staff members from verbally placing supply requests because it can be time consuming to stop the task you are working on to take their verbal order, and write it down, and submit etc. Insist that all orders be completed on requisition forms. 

SCIENCE
HEALTH SCIENCE
NURSING
AD 191

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