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Asked by skelll4
Jan, a resident in an aged care unit, complains to you (her support worker) that some of the staff are waking her at 6 am to shower her and to make her bed. She says she feels disrespected because when her care plan was being prepared she made it clear that she likes to sleep in until 8 am, and that she prefers to have her showers in the evening. How might you aid Jan through the internal complaint management process. (NSW AUSTRALIA)
SCIENCE
HEALTH SCIENCE
NURSING
AIBT CHCADV001

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