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Asked by karkirakshya111

Davey is the quality manager at a residential aged care facility. The team he manages is responsible for strengthening service delivery in all areas and ensuring the facility has a focus on improvement of care, service and staff safety. Davey provides leadership for the support for the core business and the service delivery of the organisation. One of Davey’s team members, Andrew, has recently conducted routine observations of the nursing staff to ensure the rights of residents to independence, privacy, dignity and confidentiality are being upheld in the workplace. Andrew reports back to Davey that the organisation is currently facing a shortage of aged care nursing staff and the existing nurses are under pressure to care for a large number of residents. Because of this, there have been occasions where nursing staff are forgetting to assist and organise residents to attend the weekly group excursions to the local shopping centre. As a result, some residents have missed out on purchasing groceries and other personal items that make them feel independent and comfortable.

1. Other than by observation, describe two ways that Davey could further evaluate and monitor work practices for non compliance . 

2. Explain how can Davey could ensure to work practices are monitored on an ongoing basis. 

3. Describe two modifications Davey could make to ensure The Nursing staff, and organisation as a whole to continue to uphold the rights of residents

SCIENCE
HEALTH SCIENCE
NURSING

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