solved

A patient, Sally Smith, has called the practice to enquire about teeth whitening services. She mentioned that she has a damaged tooth that is greyed as well as general staining. She would like to book in for this service with the dentist Matthew Maher but wants to know how many treatments this will take and what it will cost. You are aware of the following:
Teeth whitening treatment varies depending on several factors
The number of appointments needed varies depending on these factors
The dentist will be required to determine the treatment particular
a. Write a script below of how you can respond to this enquiry, ensuring that you
Provide accurate information on the services that your practice provides
Act ethically by ensuring that the information and advice you provide is within the scope of your role and in the patient’s best interest
You must write your script as if you are speaking to the patient over the phone.

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