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George Miller is an 83 y/o male veteran admitted 2 days ago with a stroke. You and your Hmong student peer are assigned to care for him on the evening shift. As you and your peer begin his assessment, Mr. Miller states, “Don’t touch me! You and your people are the reason my brother and best friend are dead! Get the hell out of my house!” Mr. Miller’s daughter stands up and says, “Dad, why are you acting this way?” She looks at you and your peer, and states, “I’m so sorry. He is usually such a wonderful, caring man. I don’t know what has gotten into him.”
Discuss how emotional intelligence will be important in this situation.
Utilizing the concepts of conflict management, how might you and your classmate address this situation? Is it your responsibility?
Is the patient’s behavior expected, or unexpected? Why?
How might interactions like this affect Hmong and other Asian-American students in the classroom and in practice?
Who might you collaborate with for assistance?
Should the facility refuse care to this patient? Why or why not?
If you were the unit manager, how would you assign staff to care for this patient?
How might your leadership style affect how you address this situation? (Authoritative, Democratic, Laissez-faire).
Did you assume the race or ethnicity of the patient and his daughter as you imagined the scenario? If so, then why?

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