You work at a public health “walk-in”

You work at a public health “walk-in” (no appointment needed) day for Covid-19 vaccinations. There are 15 patients waiting in the queue, some of whom are accompanied by family members or friends. These patients understand that they may have to wait for a while and are passing the time engaging in pleasant conversation. One of yesterday’s patients calls on the phone to ask some questions regarding symptoms he is experiencing, including an elevated temperature. He recently immigrated to Canada from Taiwan, and he has a very strong accent. Because of this and because of the background noise, you have difficulty understanding his questions and have had to ask him to repeat himself several times already. You can tell by the tone of his voice that he is getting a bit frustrated. PART 1 – Randomized Assigned Customer Service Scenarios: Using full sentences with correct spelling and grammar, in a Word document, briefly describe the steps you would take if you were the HOA in this scenario. give brief summary. PART 2 -Telephone Answering Device Message compose an out-of-office message that would be appropriate to use for Conestoga Medical Clinic’s voice mail 1. Choose one of the following reasons: closed for lunch, end of the day, or vacation. 2. Type out the script (the actual words you would say in your message) Document on a separate page from your scenario. o Consider the in-class activities and discussion when composing your message

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